Retail security officer - Mitie - Leicester
(2024-06)
- Conducted routine internal patrols to deter and detect damage, vandalism and theft.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Collaborated with security teams and emergency services to resolve urgent situations.
Hotel Concierge Supervisor - St Martins House Conference Centre - Leicester
(2020-02 - 2024-05)
- Quality control, Room management, Rate negotiation, Consistent interaction and communication with potential and existing clients, Tailoring client's event requirement, Supporting on-site Café through all aspects, including supporting young apprentices and volunteers
- Delivered first class customer care through polite, professional service.
- Dealt with customer concerns and queries effectively and professionally, offering swift resolution to any issues.
- Issued guest room keys with advice on location and access.
- Welcomed guests warmly, providing efficient, friendly check in and check out service.
- Kept reservations systems up-to-date for clear availability management.
- Actioned special requests to elevate guest stays.
- Managed incoming calls effectively using switchboard systems.
Hospitality and Events Officer - St Martins House Conference Centre - Leicester
(2013-04 - 2024-02)
- Quality control, Room management, Rate negotiation, Consistent interaction and communication with potential and existing clients, Tailoring client's event requirement, Supporting the on-site Café through all aspects, including supporting young apprentices and volunteers
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Managed large-scale events from initial planning to successful completion.
- Designed event set-up and displays to match client requests.
- Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
Customer Resolution Advisor - British Gas (Centrica) - Leicester
(2022-10 - 2023-01)
- Liaising with customers and other department - providing first contact resolution where possible, through ownership of queries and taking the relevant action required
- Answers customers messages via multiple channel such as telephone, email and web-chat, Informing customers of their account status – billing, balance, usage with the collection of meter readings, Complaint management, Booking engineers, Administration duties, Play an active role towards departmental KPI's and company objectives.
- Supported team by demonstrating respect and willingness to help.
Customer Service Adviser - NRS Healthcare - Coalville
(2021-11 - 2022-04)
- First point of contact - Inbound/Outbound calls, Email queries – carrying out administration functions, Data processing - Accurately record, store and input data, Account handling – complying with organisation confidentiality, Product advice and referral transfer
Sales Representative - Montana Marketing - Leicester
(2011-02 - 2011-10)
- Promotion and sales of clients products and services, Daily interaction and communication with general public and potential customers, Hitting sale targets on a regular basis, Training and building a team from scratch, Organising working routines, Assisting my team regularly to ensure continuous achievements
