Nikitha Bandugula

I am a highly motivated and dedicated Customer Service Representative with a passion for delivering exceptional customer experiences. With a strong background in this field, I possess the skills and qualities necessary to excel in this role.

• Assist prospective students in the enrolment process by providing detailed information on available courses, entry requirements, and application procedures.
• Provide comprehensive advice on tuition fees, funding options, scholarships, and financial aid available to students.
• Address technical issues faced by students during the online enrolment process or while accessing course materials.
• Collaborate with the technical support team to troubleshoot and resolve technical problems efficiently, ensuring minimal disruption to the student's learning experience.
• Communicate regularly with students via inbound and outbound calls, emails, and web chat to provide updates on enrolment status, fee-related matters, and any other relevant information.
• Assist students in resolving academic concerns, including course-related queries, study materials access, and other issues affecting their learning experience.
• Collaborate with academic departments to address and resolve any study-related challenges that students may encounter.
• Work with students seeking deferral, exploring the reasons behind their requests and providing guidance on the deferral process.
• Ensure compliance with data protection regulations and confidentiality standards in handling student information.
• Collaborate with other support services to enhance the overall student experience and contribute to student success initiatives.

University of Central Lancashire - Master of Science in Information Technology Security- 2023