Operations Support at Grahams The Family Dairy (2023-11 – Present)
- Process Optimisation
- Project Coordination
- Problem-Solving
- Organisation of the onsite engineers, services, invoices and ordering of parts
- Manage the office
Purchase Ledger Administrator at Gleaner Oils (2023-09 – 2023-12)
- Process invoices, reconciling delivery notes to invoices received and purchase orders
- Set up new supplier accounts and maintain existing account details within the purchase ledger
- Monthly reconciliation of supplier statements
- Assist in the preparation of purchase summaries
- Process business expense returns
- Cashbook and petty cash cheques
- Processing BACS payments and preparing cheques
- Monthly payment runs
Senior Administrator at Grahams The Family Dairy (2021-11 – 2023-11)
- First point of contact for customer queries, product orders, and complaints
- Responsible for inputting orders, taking payments, banking, complying the runs for delivery and operating the online web shop
- Minute taking/transcribing
- Weekly KPI investigations
- Complied work processes and trained new members of staff
- Project manager for site waste prevention and recording
- Implemented change for streamline processing
Retail Assistant at Compass Group (2020-11 – 2021-05)
- Maintained paperwork
- Straightened merchandise displays on sales floor
- Greeting and serving customers and handling complaints if they arise
- Advising and assisting customers on products
- Replenishing stock on the shop floor and in the stock room
- Assisting store deliveries
- Preparing hot snacks and maintaining the hot drinks machine
Volunteer Accounts Assistant at Platinum Accountancy (2018 – 2020)
- Data Entry onto Xero
- Matching PO's to invoices
- Getting accounts ready for end of year
Catering Assistant at Chartwells (2018-02 – 2018-10)
- Preparation of food and serving promptly and efficiently
- Stock Check, unloading deliveries and stock rotation
- Kitchen equipment trained in automatic mixers, slicing machine and heat sealer
- Ensuring the kitchen appliances, work surfaces, floors, walls utensils were always clean and hygienic
Lunchtime Playleader at Barnsole Primary School (2016-10 – 2017-07)
- Helping the catering staff with the setup and clearing of the dining hall
- Supervise the children eating lunch and help where needed
- Encouragement of play in both infant and junior age children
Volunteer classroom assistant at Barnsole Primary School (2016-10 – 2017-07)
Helping children in a reception class on Friday afternoons. Playing learning games, encouraging role play, reading on a 1:1 basis and assisting the children when needed.
Online Shopper at Sainsbury, UK (2016-09 – 2017-01)
Putting orders together independently and to a time limit.
Nail & Beauty Technician at Tigerlillies (Proprietor) (2014 – 2016)
- Booking appointments, updating diary, arranging and designing stationary, Customer service through email and telephone
- Manicure, Pedicure, polish, gel Polish and nail extensions
- Eyebrow shaping, plucking, waxing, threading and tinting
- Eyelash Tinting
- Waxing - Legs, arms underarms, facial hair, bikini line
Volunteer Committee Member at Waterbeach Toddler Playgroup (2010 – 2010)
- Committee member assisting in all aspects of fundraising
- Organised, arranged and executed some of the fundraising activities independently and unsupervised
- Attending of meetings on a regular basis and when required
Customer Services Representative, Administration Assistant at Norwich Union (2001-07 – 2005-09)
- The processing of company pension policies from start to finish
- Dealing with customers directly regarding queries or complaints via email, telephone or post
- Problem solving within the office, pension teams and customers
- Training of new employees entering the team and local department
