Group HR Manager at Active Hospitality, Easthampstead Park Hotel (2024-02 – Present)
HR Management of 3 hotels within the Active Hospitality Group (Wokingham, Woking & Buckingham). Provide day to day support for the efficient running of the HR Department. Travel between the properties is a key part of the job.
- HR Management of 3 hotels within the Active Hospitality Group (Wokingham, Woking & Buckingham)
- Employee Relations – dealing with all ER issues, giving appropriate advice to Department Managers & ensuring appropriate action is taken
- Dealt with sexual harassment, performance management, disciplinary, discrimination claims, redundancies & ACAS early conciliation
- Recruitment and Selection: get the right people and coach hiring managers on recruitment activities
- Onboarding: integrate all new employees into the company
- Learning and Development: monitor and communicate all training within teams and ensure personal development plans are in action
- Employee wellbeing: make time for quality conversations and signpost employees appropriately
- General administration: prepare contracts and formal letters, right to work checks & compliance
- Manage documentation for monthly payroll and ensure all starters, leavers, amendments are accurate
- Management of National Minimum Wage changes with monthly checks on employees dates of birth
- Implemented Hospitality Rewards to improve morale & employee engagement
- Researched & implemented a change to a different recruitment portal, resulting in £7,900 annual cost saving
- Introduced an employee notice board in the staff canteen communicating vacancies, benefits and training opportunities
- Delivered a training programme for first class customer service & upselling with no budget
- Delivered Train the Trainer to 33 Senior Managers across all hotels
- Liaised with Head Chef regarding Department restructuring, resulting in £1,000 annual salary savings
- Implemented a Guest Relations role to ensure optimum customer service
- Reviewed Reception team structure to address lone working risks and improve cover
- Introduced staff food budget and offerings (£50 per day)
- Introduced a night menu for late guests
- Introduced a Daily Brief for the night team
- Introduced a full induction programme across all hotels
- Currently introducing timely probation reviews across all hotels
Various temporary roles at Career Break & Temping (2023-09 – 2024-01)
Career break and temporary work
HR Advisor at Phyllis Court Members Club (2021-11 – 2023-09)
Provided HR support across the Club including recruitment, onboarding, performance management and employee relations.
- Provided advice on recruitment and supported managers with developing job descriptions and adverts
- Lead on all onboarding activities including running of Induction & recruitment for Henley Regatta
- Supported managers with setting new starter objectives and probation periods
- Supported the Performance Management process – initiation, tracking meetings, following up with Managers
- Scheduled, coordinated and facilitated new starter 8-week review sessions
- Prepared payroll information for the Finance & Payroll Manager
- Responsible for the employee handbook and staff induction documents
- Conducted regular HR system and compliance checks, including pay rates and eligibility to work documentation
- Provided confidential ad hoc advice and support to employees and managers
- Partnered with line managers on ER issues including dispute resolutions, disciplinaries, grievances, absence, and redundancy
- Attended training and networking events in appropriate areas to ensure knowledge is up to date
- Administered the staff benefit and recognition schemes
