Niko Rekov

Facilities and Service Delivery Professional with 10+ years' experience across property operations, hotels and serviced apartments, including multi-site commercial and residential environments. Experienced in integrated hard and soft FM, planned and reactive maintenance, contractor and supplier management, H&S, statutory compliance, PPM, SLA/KPI monitoring and budget control. Proven track record of improving service delivery, reducing costs and maintaining safe, compliant environments.

Operations Manager – Facilities & Soft Services at Fantastic Services London (2024-01 – Present)

• Lead and support estates and facilities operations across a multi-site residential and commercial portfolio.
• Coordinate planned preventative and reactive maintenance, scheduling contractors, monitoring progress and following through outstanding actions to completion.
• Manage maintenance contracts, obtain and evaluate contractor quotations, and negotiate costs within agreed budgets.
• Monitor outsourced FM service delivery against agreed SLAs and KPIs, identifying service issues and coordinating corrective actions.
• Conduct regular site inspections, identifying defects, prioritising remedial works and maintaining effective follow-up through to resolution.
• Support statutory compliance requirements covering Health & Safety, COSHH, Legionella, Fire Safety, PAT and fixed-wire testing.
• Support operational budgets, purchase orders, cost tracking and expenditure reporting.
• Maintain effective working relationships with landlords, managing agents, building managers, contractors and tenants, resolving operational issues promptly.
• Maintain accurate compliance records, inspection reports and maintenance documentation to support audits and operational reviews.

Rooms Division Manager at DoubleTree by Hilton London Victoria 4* (2021-12 – 2022-12)

• Oversaw daily operations across multiple departments, including maintenance coordination, housekeeping standards and back-of-house compliance.
• Coordinated planned and reactive maintenance activities, liaising with contractors and engineers to ensure timely completion of works.
• Managed refurbishment projects, negotiating contractor costs and coordinating delivery within agreed budgets.
• Conducted regular inspections of guest areas, plant rooms and operational spaces, identifying issues and coordinating corrective actions.
• Supported P&L management, cost control, purchase orders and budget monitoring.
• Led regular HOD meetings to coordinate operational priorities, address issues and maintain service standards.
• Supported Health & Safety compliance, documentation and operational audits.

Operations Manager at Malmaison Hotel London 4* (2021-06 – 2021-12)

• Directed daily operations across multiple departments, coordinating teams and maintaining consistent operational and service standards.
• Supervised front office, housekeeping and maintenance teams, providing coaching, performance support and operational direction.
• Oversaw repair works, ensuring accurate documentation and adherence to Health & Safety requirements.
• Managed contractors and coordinated maintenance work through to completion.
• Developed and implemented operational procedures and Health & Safety SOPs to strengthen compliance and consistency.
• Coordinated training, onboarding and development activities across operational teams.

Residence Manager at Citadines Islington Apart Hotel 4* (2019-04 – 2021-06)

Front Office Manager at Citadines Holborn-Covent Garden Hotel 4* (2017-07 – 2019-04)

Assistant Front Office Manager at Holiday Inn London Kensington 4* (2015-12 – 2017-07)

Reception Manager at Kensington Close Hotel & Spa 4* (2015-08 – 2015-12)

Night Auditor / Assistant Night Manager at Kensington Close Hotel & Spa 4* (2014-11 – 2015-08)

Night Auditor at Sofitel London St James 5* (2014-06 – 2014-10)

Restaurant Supervisor at PAUL Richmond (2014-03 – 2014-06)

Associate Diploma in People Management – ICS Learn Education (2023)

MSc in Tourism, Hospitality, and Events Management – University of Sunderland (2017)

BSc in Sports Management – National Sports Academy / Bulgaria (2008)

Diploma of Higher Education in Tourism and Hospitality Management – College in Tourism Management / Bulgaria (2004)