Nikolaos Pagonis

Knowledgeable about running hospitality establishments with focus on customer service and team management. Skilled in budgeting, inventory control, and creating welcoming environment. Ready to use and develop leadership, communication, and organisational skills in [Desired Position] role.

Driven individual with flair for customer service and business management, bringing exceptional organisational and leadership skills. Proven ability to manage operations and create welcoming atmosphere, fostering strong customer relationships and team collaboration. Poised to make meaningful impact in [Desired Position] role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees.

Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.

Adept at multi-tasking, leading group discussions and managing projects.

Bar owner, Front of House - The Peacock Bar, Pefkos. - Rhodes, Dodecanese

(2021-05 - 2026-07)

• Conducted regular maintenance checks on all equipment; prevented any unexpected breakdowns during operational hours.
• Kept abreast of industry trends by attending relevant trade fairs and exhibitions; applied insights gained towards improving the bar's offerings and services.
• Implemented health and safety protocols, ensuring a safe environment for both staff and customers.
• Trained new employees on service standards, enhancing overall team performance.
• Partnered with local businesses for cross-promotion activities; increased brand awareness within the community as well as augmented footfall at the bar.

Customer service manager - Betfred - Langley, Slough, Berkshire

(2026-01 - 2026-04)

• Promoted a positive work environment through effective leadership.
• Handled customer complaints effectively, maintaining high levels of customer satisfaction despite any issues encountered.
• Maintained high standards of customer service for enhanced patron satisfaction.
• Took responsibility for cash handling at end of day closeout procedures; ensured accuracy and integrity of transactions recorded during each trading session.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
• Created team building initiatives to encourage upselling and meet revenue targets.
• Navigated complex issues to provide apt solutions.
• Oversaw daily operations, ensuring optimal performance.
• Demonstrated leadership skills in managing diverse teams.
• Collaborated cross-functionally for seamless service delivery.
• Devised strategies to improve customer engagement.
• Maintained positive relationships through effective communication.
• Delivered exceptional service by addressing customer queries promptly.
• Resolved complaints efficiently, fostering customer loyalty.
• Managed challenging situations to ensure customer satisfaction.
• Cultivated a productive work culture by encouraging teamwork.
• Analysed and resolved complex resource management issues for optimised scheduling.

HeathrowHelper - Ethos Farm, Heathrow - London, Greater London

(2024-12 - 2025-04)

• Assured neatness of work area with regular cleaning and organising.
• Followed instructions accurately to meet company standards.
• Utilised correct lifting techniques for handling heavy items safely and efficiently.
• Adhered to health and safety guidelines strictly whilst performing duties.
• Reported issues immediately, resulting in prompt problem resolution.
• Supported other staff members, fostering a collaborative work environment.
• Handled materials carefully, minimising damage or loss during transport or storage.
• Delivered high-quality service consistently through dedicated effort.
• Communicated effectively with colleagues for better coordination of tasks.
• Worked independently and collaboratively, adapting to diverse work styles.
• Managed customer enquiries, ensuring prompt and positive support.
• Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.

Front of house manager - The Mayfair, Newgate Pubs & Bars Ltd - Newcastle, Tyne & Wear

(2023-11 - 2024-04)

• Ensured smooth operation of the restaurant by delegating tasks effectively.
• Managed team rosters to maintain optimal customer service levels.
• Resolved customer complaints promptly, ensuring satisfaction and repeat business.
• Streamlined booking system to enhance efficiency and reduce waiting times for customers.
• Liaised with suppliers, securing timely delivery of fresh ingredients and supplies.
• Conducted regular training sessions for staff to improve service quality.
• Enforced company policies consistently, maintaining a disciplined work environment.
• Fostered positive relationships with customers, enhancing brand reputation in the process.
• Implemented new procedures to improve customer experience whilst dining at our establishment.
• Led by example in providing customers with attentive, professional restaurant service.
• Created team building initiatives to encourage upselling and meet revenue targets.
• Recruited and trained high-performing team members to deliver faultless customer care.

A-Levels - Tourism, Hotel Management - Arxangelos, Rhodes, Greece (2015-05)

GCSEs - Tourism, Hotel management - Arxaggelos, Rhodes, Greece (2013-05)