Corporate Account Sales Manager - British Gas Business
(2023-12 - 2026-04)
- Managing daily pipeline of sales opportunities from tenders to contact closure.
- Accountability for all sales administration tasks to ensure quick response to tender requests.
- Preparing quotations using CRM systems.
- Managing high value customers and third party relationships.
- Primary point of contact.
- Proactively engaging to close business using negotiation and articulating benefits of BGB price.
- Working within a target driven environment.
- Self motivating and managing workload.
- Deep understanding of supplier/broker sector, including market dynamics, commercial models and the supplier broker relationship.
- Identifying trends, performance patterns and opportunities for growth.
- Working closely with operational delivery points such as sales onboarding, billing and TPI commissions.
- Track record of delivering commercial value and driving customer growth.
- Dealing with full range of B2B customers and partners, from small businesses and large enterprises.
Virtual Sales Agent - British Gas
(2015-09 - 2023-12)
- Manage customers of British Gas through an end-to-end journey on the Voice Sales team; effectively communicate products and services whilst identifying needs of our customers, generate boiler sales for the business and work towards monthly and personal KPIs.
- Provide support and guidance to customers of the business to ensure the smooth installation process of boilers and remain a point of contact for aftercare.
- Trained new starters and guided new colleagues through the induction journey with the expansion of the voice sales team.
- Ensure strict adherence to regulations, ensure confidentiality and challenge and question where appropriate.
- Work as part of a team with a solution-focused approach.
- Organise and prioritise workload daily and work autonomously to ensure deadlines are met.
- Provide ongoing peer review feedback to help share best practices, maintain consistency, and treat customers fairly across the board.
Customer Collections Advisor - Robinson Way
(2015-03 - 2015-09)
- Building rapport with customers.
- Negotiating payment plans.
- Documenting accounts in a clear and concise manner.
- Reviewing customer circumstances.
- Keeping up to date with latest regulations.
- Communicating in a professional, polite, and effective manner.
- Recognising vulnerable customers and signposting to appropriate organisations.
Customer Advisor - Royal Bank of Scotland
(2014-03 - 2014-12)
- Providing excellent customer service.
- Cash handling and processing transactions in an accurate and timely manner.
- Working towards branch targets.
- Helping to increase customer satisfaction scores by implementing feedback.
- Helping to increase the number of customers using alternative banking.
