Operational Support Officer (OSO) - HMP Fosse Way - Wigston
(2026-03)
- Support the day-to-day running of HMP Fosse Way, working with different teams to maintain a safe, secure and well-managed environment.
- Carry out and support Level A and Level B searches, following the required procedures and security standards.
- Manage and support prisoner visits using CMS and Purple Visits, including legal visits involving police, probation, solicitors and other professionals.
- Carry out welfare checks following legal visits and raise any concerns with the appropriate staff.
- Escort contractors around the prison and make sure the correct security and access procedures are followed.
- Use a range of prison systems and prisoner-facing applications as part of daily duties.
- Work with colleagues, contractors and external professionals on a regular basis, communicating clearly and dealing with different situations professionally.
- Follow procedures carefully, keep information accurate and report or escalate issues when necessary.
- Work effectively in a busy environment where priorities can change quickly, while remaining calm, professional and focused on the task.
Head of Sales / Office Manager - Car Palace Ltd
(2025-04 - 2026-03)
- Managed purchase and sales documentation, including invoices, vehicle records and supporting paperwork.
- Processed sales and purchase invoices, ensuring records were accurate and up to date.
- Managed vehicle documentation, including DVLA notifications, change of keeper/log book processes and related records.
- Prepared and managed sale and return agreements and contracts, ensuring documentation was completed correctly.
- Liaised with trade insurance providers regarding vehicle cover, documentation and policy requirements.
- Handled customer queries and after-sales issues, resolving problems and following up where required.
- Maintained organised records and communicated with customers, suppliers and external organisations to ensure processes were completed efficiently.
Bookkeeper / Accounts Assistant - Torr Waterfield - Leicester
(2024-09 - 2025-02)
- Prepared and submitted VAT returns for business clients, ensuring information was accurate and submitted within required deadlines.
- Reviewed financial information and supporting records to ensure accuracy and completeness.
- Liaised with clients to obtain missing information and resolve queries relating to VAT returns.
- Managed multiple client requirements and deadlines while maintaining confidentiality and attention to detail.
- Developed strong accuracy, organisation, communication and compliance skills.
Bookkeeper/Client Manager - KST Accountants Ltd - Leicester
(2023-03 - 2024-08)
At KST Accounts, I handle VAT return filings for 30-40 limited companies each quarter. My primary responsibilities as a bookkeeper and Client manager include:
- Managed client records and followed up on missing information and documentation.
- Processed invoices and financial information accurately using Dext, Xero and VT.
- Maintained organised records and completed reconciliations and returns in line with procedures and deadlines.
- Developed strong attention to detail, accuracy, communication and organisational skills.
Head of Sales - Car Palace Leicester Ltd - Leicester
(2022-08 - 2023-03)
- Supervised a sales team and supported day-to-day operations and performance.
- Managed customer enquiries, sales, complaints and after-sales service.
- Maintained stock and business records using Excel and Dext, including purchase and sales invoices.
- Managed online stock advertising through Auto Trader and Facebook Marketplace.
- Monitored sales performance and contributed to overall business profitability.
Supervisor (Content Data Analyst) - Entura International Leicester (now Cosearch) - Leicester
(2019-11 - 2022-02)
- Initially worked as a Content Data Analyst, monitoring online content and identifying material that breached legal or company standards.
- Accurately recorded and reported issues using internal systems for investigation and removal.
- Promoted to Supervisor, taking responsibility for a team of analysts and overseeing daily workload and performance.
- Supported team members, monitored quality and ensured work was completed accurately and within required timescales.
