Supermarket Store Manager at TFS Discount (2024-01 – Present)
- Manage daily store operations, ensuring smooth and efficient functioning of the team and customer service.
- Oversee inventory control by placing timely and accurate orders to maintain stock levels.
- Develop and implement promotional campaigns to drive sales and customer engagement.
- Handle customer returns and exchanges, ensuring satisfaction and adherence to company policies.
- Supervise the receiving process, ensuring accurate and efficient product deliveries and stock organization.
Supervisor and Cashing-Up Clerk at Charlies Spar (2023-01 – 2024-12)
- Supervise daily store operations to ensure smooth workflow and service delivery.
- Perform daily cash-ups and reconcile tills accurately.
- Support staff with operational guidance and task allocation.
- Ensure adherence to company policies and procedures.
Senior Manager at Protein Drinks t/a Steers, Debonairs & Fishaways (2020-01 – 2022-12)
- Oversee daily operations of multiple food franchise outlets.
- Manage staff scheduling, supervision, and discipline.
- Ensure food safety, hygiene, and brand standards are maintained.
- Handle customer service issues and ensure satisfaction.
Store Manager at Jeffs Kwik Spar (2018-01 – 2020-12)
- Manage overall store operations and staff performance.
- Train and mentor staff members.
- Maintain high standards of customer service.
- Ensure compliance with company and safety regulations.
Manager at Charlies Tops (2016-01 – 2018-12)
- Supervise daily store activities and staff operations.
- Manage stock receiving, pricing, and shelf displays.
- Perform cash-ups and monitor sales transactions.
- Handle customer queries and resolve complaints.
- Enforce company policies and procedures.
- Assist with staff training and performance monitoring.
GRV Clerk / Supervisor / Receiving at Charlies Super Spar (2013-01 – 2015-12)
- Process GRVs and ensure accurate documentation.
- Receive and check stock against delivery notes.
- Supervise staff within receiving and back-store areas.
- Ensure correct storage of stock.
- Report discrepancies and damages.
- Maintain cleanliness and safety standards.
Merchandiser at Pioneer Foods (2012-01 – 2013-12)
- Merchandise products according to company guidelines.
- Ensure product availability on shelves.
- Build positive relationships with store management.
- Monitor stock levels and expiry dates.
- Maintain product displays and pricing accuracy.
- Submit daily merchandising reports.
Telesales Agent at Blake Connect (2011-01 – 2011-12)
- Conduct outbound telesales calls to customers.
- Promote products and services professionally.
- Capture customer information accurately.
- Handle objections and customer queries.
- Maintain call records and sales logs.
- Adhere to company sales procedures.
Salesperson at OK Furniture (2007-01 – 2009-12)
- Assist customers with product selection.
- Process sales transactions and payments.
- Maintain showroom cleanliness and displays.
- Achieve daily sales targets.
- Handle customer enquiries and after-sales support.
- Ensure correct pricing and product knowledge.
