Nivashini Rupa

IT professional with 5 years of experience in Production Control and Operations in the Banking, Healthcare, and Insurance domain.

Experienced

Operations analyst with a strong background in Control-M job scheduling and monitoring. Working as a Control-M specialist for global account managing Control-M scheduling and monitoring. Involved in Mainframe and Midrange Batch/Console operations. Schedule and monitor jobs, perform ad hoc requests, and mitigate job abends.

Host Major

Incident calls. Suggesting permanent fix, risk proposals and Job status periodically, facilitating weekly Review Meetings with customer.

Senior Associate, Systems Administration at Kyndryl (2021-09 – Present)

Scheduling activities on production and test environment. Working with Control-M scheduler in Unix environment.

• Scheduling activities on production and test environment
• Working with Control-M scheduler in Unix environment
• Build and manage job flows, calendar requirement and scheduling criteria
• Passing parameters to Control-M job, creating job dependencies and alerts as per application team and business requirement
• Using reporting facilities for reports
• Maintaining the shift turnover, which includes the current and pending information from one shift to another
• Using ServiceNow for all scheduling requests for Production and Incidents
• Experience on IBM Mainframe with primary responsibility of Batch and Console Monitoring
• Specialized on monitoring tools like OPC and Netview
• Good understanding in ticketing tool Service Now
• Flexibility and adaptability to suit the changing environments, continuous learning and apply the skills learnt for the benefit of the organization

Operations Professional at IBM (2021-05 – 2021-08)

Operations Professional role at IBM

Mainframe Administrator at Alchemy Techsol – IBM Contractor (2020-11 – 2021-05)

10 months of experience on IBM Mainframe with primary responsibility of Batch and Console Monitoring

• 10 months of experience on IBM Mainframe with primary responsibility of Batch and Console Monitoring
• Good knowledge in Mainframe support and maintenance
• Ability to work independently and a good team member
• Specialized on monitoring tools like OPC and Netview
• Good understanding in ticketing tool Service Now
• Flexibility and adaptability to suit the changing environments, continuous learning and apply the skills learnt for the benefit of the organization
• Fast on the job learning that helps to troubleshoot the technical problems quickly
• Strong problem-solving ability and provided the required technical support to the customers
• Patience in listening to the end user's technical problems, requirements and solving
• Strong Creative thinking troubleshooting skills

Officer at Scope International (2011-09 – 2013-05)

Handling queries of various banks or financial institutions regarding payment transactions and investigations of fund transfers

• Handling the queries of various banks or financial institutions regarding the payment transactions
• Investigations of various enquiries from customers and banks on the Funds Transfers like Unable to apply, Non receipt, return of funds, Cancellation/Recall of Funds, Amendment of payment Instruction and Value Dates
• Resolving the queries across the team. Also update them with the new updates and offers
• Resolving the issues of callers related to cases they receive on daily basis
• Analyzing and rectifying flaws while transferring funds (corporate and Banks)
• Contacting Banks by Swift Messaging System - MT199/299
• Contacting Treasury, Contacting Banks all over the world, initiating funds transfers
• Handling Inter-departmental mails
• Coordinating with other divisions to solve customer queries
• Following the action plan to meet customer's SLA and TAT
• Analysis of Payment flow and Investigation of Funds transfers on various software backgrounds, involving various Swift types like: MT 103, MT202, Direct & Cover payments etc
• Initiating swift messages to the banks across the world
• Analyzing the payments initiated by customers or other banks
• Reconciling Nostro & virtual Nostro cash accounts

M.B.A in Finance & Marketing – Kamaraj University (2009 – 2011)

B.COM in Computer Applications – Bharathiar University (2006 – 2009)