Immigration Consultant at Y-AXIS OVERSEAS CAREERS (2025-05 – 2025-01)
- Conduct one-on-one consultations to understand clients' education, work experience, career aspirations, and migration objectives
- Recommend suitable countries and visa pathways for employment, permanent residency, study abroad, business migration, or investment migration
- Explain immigration processes, eligibility criteria, documentation requirements, timelines, and costs for countries such as Canada, Australia, Germany, the UK, and others
- Achieve monthly revenue targets while maintaining high customer satisfaction
Video Editor at NIELSEN (Gracenote) (2024-06 – 2025-01)
- Writing plot summaries of movies, specials, and TV shows, including title-level descriptions and episode-level descriptions
- Updating Ned (Next Editorial) Live software for delivery to clients in UK English following the style guide and correct grammar
- Tagging video descriptors for feature films, serials, and specials in Ngravr software
Content Writer at IKSULA (2022-10 – 2024-06)
- Writing in Retail Marketing Domain in Digital Space for different product categories like beauty, food, children's toys, nursery-plant species, fashion accessories-shoes, bags, packaging materials
- Long-format article writing related to travel and tourism
- Blog-writing for Technology Solutions
- Generating SEO-focused content with immaculate grammar in the US-English language
Freelance Academic Content Writer at CASE STUDIES LONDON (2021-06 – 2022-09)
Writing assignments for MBA colleges in London in the field of Marketing, HR, Business Strategy, etc
Senior Relationship Manager at IndusInd Bank (2020-02 – 2021-02)
- Handled portfolio of 200 plus retail banking clients
- Responsible for acquisition of savings, current & NRI accounts, mobilizing FDs daily, Demat, trading accounts
- Sourcing credit cards, signature debit cards & upgradation, bringing in additional funding in managed portfolio & self-sourced accounts
- Sourcing applications of loans-home, vehicle, personal & Sovereign Gold Bonds
- Cross-sell mutual funds, life, health & general insurance of Tata AIA, Chola MS & Religare
- Ensure the best customer service and prompt resolution of queries & issues
Relationship Manager at HDFC Bank (2016-12 – 2018-07)
- Handled investment portfolio of private banking clients: residents and non-residents
- Responsible for annual revenue of 55 lacs INR
NRI Relationship Manager at Yes Bank (2015-12 – 2016-12)
- Sourcing quality NR accounts
- Ensure the accounts mapped are maintained well with consistent funding and transactions
- Cross-sell mutual funds and insurance to the existing portfolio of clients and those acquired through self-sourcing to achieve monthly revenue targets
Customer Service Head & Clinic Manager at KAYA Ltd. (2014-08 – 2015-12)
- Overall responsibility of a clinic as a profit center, managing consumption of sessions, stock, and audit
- Achieve monthly targets by sales of skin and haircare packages
- Handling team of beauty therapists, overseeing service standards are met
NRI Sales Manager at ICICI Bank (2010-02 – 2014-01)
- To increase NRI account sourcing in the region
- Training branch teams in sourcing and servicing NRI clients
- Support in closing business insurance and home loans from NRI clients
- Increase inflow of remittances from abroad to NRO accounts
- Cross-sell Travel cards
- Ensure no client escalation happens in the branches handled
Customer Service Officer at IndusInd Bank (2009-03 – 2009-12)
- To generate 1 lac revenue per month by sales of mutual funds and insurance
- Handling customer service at the front desk
- Liaison with the operations team to resolve customer issues & complaints
Customer Relationship Manager at BARCLAYS FINANCE (2008-02 – 2008-11)
- Conducting personal interviews with clients at the branch for Personal Loan disbursement
- Converting client interviews to disburse at the rate, tenure, and amount approved by the credit team
- Cross-sell loan protector insurance with each disbursement
Financial Planning Manager at HSBC Bank (2007-02 – 2007-09)
- Understanding clients' financial needs and presenting solutions -the gamut of various mutual funds and Tata AIA insurance plans
- Support the acquisition team by passing on leads and working with them to introduce financial planning to their clients-cross-sell mutual funds and life insurance
