Noelia Stone

Experienced retail professional with over 4 years of customer service experience in fast-paced retail environments. Proven track record in delivering excellent customer service, cash handling, and maintaining store standards.

Completed

Level 2 Apprenticeship in Retail with strong skills in teamwork, communication, and problem-solving.

Team Member - Greggs - Kings Norton

(2022-02 - 2024-06)

• Provided excellent customer service in a high-volume retail environment, serving customers efficiently and professionally
• Operated till systems accurately, handling cash and card transactions whilst maintaining balanced cash drawers
• Maintained food hygiene and safety standards in compliance with company policies and regulations
• Prepared and displayed food products, ensuring freshness and presentation met company standards
• Managed stock levels, rotated products, and minimised waste through effective stock control
• Handled customer queries and complaints professionally, ensuring customer satisfaction

Customer Service Apprentice - Farm Foods - Stirchley

(2020-12 - 2022-01)

Delivered high-quality customer service whilst completing Level 2 Retail Apprenticeship

• Operated checkout systems and processed customer transactions accurately
• Assisted customers with product enquiries and location within the store
• Maintained store presentation standards, including stock replenishment and merchandising
• Ensured compliance with health and safety regulations throughout the store
• Supported inventory management and participated in stock takes
• Developed strong communication and teamwork skills in a retail environment

Level 2 Apprenticeship - Retail - Nova Training (2020 - 2022)

Level 1 - Customer Service - Solihull College (2019 - 2020)

GCSEs - English, Mathematics, Science - Bourneville College Academy

BTEC Level 2 - Childcare - Bourneville College Academy

BTEC Level 2 - Hair and Beauty - Bourneville College Academy