Nomvelo Nkululeko

Honours graduate in Bachelor of Divinity with Communication Science elective, UFS 2025. Experienced in tutoring, customer service, retail cashier duties, and childcare support. Strong in communication, training others, MS Office, and working under pressure. Adaptable team player seeking entry-level roles in admin, call centre, retail, education support, or customer service.

Academic Tutor at University of the Free State (2023-01 – 2024-12)

• Tutored undergraduate students for groups of 10-20 students
• Prepared study materials and explained complex concepts to improve student understanding
• Marked assignments and provided constructive feedback to support academic growth
• Communicated with lecturer to track student progress and address learning gaps

Call Centre Agent at ignition (2020-01 – 2020-06)

• Managed inbound/outbound calls, resolved customer queries and complaints professionally
• Captured customer data accurately and maintained confidentiality
• Met daily targets for calls handled and customer satisfaction scores

Cashier at Boxer Superstores (2020-01 – 2020-06)

• Operated POS system, processed cash/card payments, handled refunds and exchanges
• Balanced till daily with accuracy and assisted customers at checkout
• Restocked shelves and maintained clean, organized checkout area

Assistant at Sbonokuhle Creche (2020-01 – 2020-12)

• Supervised 10-15 children, assisted with meals, hygiene, and daily activities
• Supported lead teacher with classroom setup and routine management

Bachelor of Divinity Honours in Communication Science Elective – University of the Free State (2025-12)

Bachelor of Divinity – University of the Free State (2024-12)

National Senior Certificate in Grade 12 – KwaNxusa High School (2020-12)