Customer Service Advisor - HCA Healthcare - Prestatyn
(2026-04)
- Manage enquiries, bookings, and billing while delivering empathetic frontline support to patients and companies.
- Work closely with clinical and administrative teams to quickly resolve issues, improving overall patient satisfaction.
- Upholding confidentiality and accuracy in record keeping to adhere to healthcare compliance requirements.
- Collaborate with team members to ensure smooth operations and customer satisfaction.
- Utilise tailored CRM software to track customer interactions and follow up tasks efficiently.
Customer Service Representative - United Kash Limited - Ipswich
(2023-03 - 2025-01)
- Maintained meticulous records of customer interactions, ensuring confidentiality and integrity in handling sensitive information such as personal details and credit card information.
- Engaged with customers to inform them of overdue payments and negotiate affordable payment arrangements, enhancing customer satisfaction and retention.
- Addressed customer enquiries effectively, providing prompt solutions to issues to ensure a high level of service quality.
Credit Underwriter - Money In Minutes - Lagos
(2021-07 - 2023-03)
- Maintained comprehensive records of customer interactions, ensuring the confidentiality and accuracy of sensitive information.
- Analysed sales data to identify trends and suggested strategies that successfully enhanced product sales.
- Aided customers with loan repayment strategies and effectively resolved enquiries about our services, contributing to improved customer satisfaction.
- Delivered training to four new hires on customer service protocols, conflict resolution techniques, and the company's data entry procedures.
Digital Customer Service Representative - United Bank for Africa (UBA) - Lagos
(2019-03 - 2019-09)
- Educated clients on the usage of mobile banking applications and digital platforms, leading to increased customer engagement and proficiency.
- Provided comprehensive support for account-related inquiries, contributing to enhanced customer satisfaction and consistent account growth.
