Norma Lewis

An enthusiastic and self-motivated individual, experienced in delivering professional administration and customer service at the highest level. Proactive and supportive team player who works equally well independently, who is conscientious, and committed to all tasks undertaken, coupled with a methodical approach. A person that remains calm under pressure, thrives on challenges, welcomes responsibility, and always meets deadlines.

Seeking to transfer and develop existing skills within a progressive environment.

In Work program - JCP Maximus

(2019-10)

• Gain employability skills and take all necessary steps to secure employment

Career break due to bereavement

(2018-01 - 2019-10)

Retail Assistant - Matalan - Leytonstone

(2017-10 - 2018-01)

• Maintained the upkeep of several sections in-store fitting rooms, homeware etc.
• Resolved customers' enquiries and complaints
• Processed customer payments, refunds, and exchanges
• Delivered excellent customer service, ensuring 100% customer satisfaction

Cared for parents

(2015-03 - 2017-10)

Administrator (Barts Placement) - Whipps Cross Hospital

(2016-09 - 2016-10)

• Provided frontline reception customer service, greeting and recording attendance
• Scanned medical notes
• Kept accurate and up-to-date patients' data on Clinic's CRS

Customer Service - Waltham Forest Adult Learning Service

(2015-01 - 2015-03)

• Offered reception duties, providing support and welcoming new learners
• Entered details of adult learners on Excel database
• Assisted employment coach with delivery of jobs fair event
• Correspondence of emails and post

Various admin temping roles - Various agencies

(2006-01 - 2014-12)

Administrator - Skills Training UK - Ilford

(2004-01 - 2005-12)

• Provided frontline reception and customer service
• Assisted trainer with the course registration process and updated the database
• Filing and photocopying all the documents
• Corresponded through calls and emails, and scheduled appointments

Electoral Officer - London Borough of Waltham Forest

(2002-10 - 2003-01)

• Responsible for electoral voting forms
• Assisted in providing efficient support to the administration of the electoral voting process
• Compiled and maintained the register of electors
• Ensured all calling cards and reminder forms were posted and delivered in time

Benefits Officer - Department of Work and Pensions - Waltham Forest

(2000-09 - 2001-01)

• Conducted client interviews, assessing claims, and processing identity documents
• 'One' pilot scheme to introduce one system for all benefits
• Correspondence of emails and post
• Signed claimants on a weekly basis

Entry 3 - Digital Skills for Work and Life - Redbridge Institute Adult Learning (2023 - 2023)

Excel and PowerPoint Intermediate - Redbridge Institute Adult Learning (2017 - 2017)

Introduction to Working for Barts Health (2016 - 2016)

City & Guilds Level 1 Award in Retail - Waltham Forest of Adult Learning Services (2015 - 2015)

City & Guilds Level 1 Award in Customer Service - Waltham Forest of Adult Learning Services (2015 - 2015)

Motivational Employment Workshops - London & Quadrant (2014 - 2014)

Employability Programme - REED in Partnership (2012 - 2012)

ECDL Level 1 - Leyton Adult Learning Service (2008 - 2008)

NVQ Level 3 in Community Health & Social Care - Toynbee Hall (1994 - 1994)

O' Levels - English Language & Literature, Math, History, Geography, Commerce (1981 - 1981)