Novia Suvi

Hello, my name is Novia, and I am 19 years old living in Birmingham, England. I am looking for a job in a place that provides the best customer service which will enable me to show off my skills from my previous experiences. I am a hardworking, efficient and a passionate individual who can deal with criticism. I am also a fun, dynamic, friendly person with an outgoing nature. I can confidently say I know I will work hard and do my best when you hire me.

Customer service assistant at Varghese (2023-10 – 2025-01)

• Warmly greeted customers, helped with any inquires and ensured they had a positive shopping experience.
• Operated the till, processed cash and card payments accurately.
• Assisted in restocking shelves, checking expiry dates, and making sure the displays were neat and organised.
• Handled customer complaints or issues effectively and escalated them to management when necessary.
• Collaborated with other staff to maintain cleanliness, organisation and safety standards across the supermarket.

Student Nurse Placement at Sheela Varughese (2025-06 – 2025-08)

• Strong communication skills, providing clear support and reassurance to patients while addressing their concerns.
• Demonstrated compassion and empathy, ensuring patients feel comfortable, respected, and emotionally supported.
• Organised and reliable in carrying out patient care duties such as observations, bed changes, and repositioning.
• Ensured residents received meals in line with their specific dietary requirements (e.g soft or liquid diets).
• Assisted with feeding, ensuring safe positioning to minimise risks such as choking and promote comfortable swallowing.

Waitress at Sean Murphy (2022-09 – 2023-08)

• Greeted customers, took orders, answered questions about menu items, and made recommendations.
• Followed health and safety guidelines, maintained cleanliness of work area by keeping dining areas, utensils clean.
• Accurately recorded food and drink orders and communicated them clearly to the kitchen staff.
• Delivered meals and drinks promptly and professionally, ensuring correct orders and meeting presentation standards.
• Monitored tables to ensure guests were satisfied, cleared used dishes and reset tables efficiently for next customers.