Nufaisul Haque

I am a highly motivated and enthusiastic individual with the ability to manage time well whatever the task and stay focused. I am also an ambitious, quick and eager learner, and an excellent team player who can also work individually on my own initiative. I put 110% effort and determination into whatever I set my mind to which shows that I am a person to be taken seriously.

I'm interested in eagerly progressing myself through this industry as well as gaining valuable knowledge and experience and I believe that my passion and determination will allow me to get far. In addition to this, I am always open to new challenges within the working environment as I believe this allows me to constantly learn and build upon my skills. Finally, I pride myself on being punctual and well organised as I believe those are key when working within any environment and allow me to be an effective employee.

Customer Care Rep - FedEx

(2024-10)

• Manage a high-volume caseload, handling a minimum of 20 core cases daily, in addition to 24 supplementary cases, while maintaining high standards of customer service.
• Effectively prioritise and organise personal workload to meet deadlines and service level agreements (SLAs) in a fast-paced environment.
• Utilise multiple internal systems simultaneously to track, update, and resolve customer queries and service requests.
• Strictly adhere to GDPR regulations and company policies on data protection, ensuring all customer information is handled with the highest level of confidentiality.
• Maintain accurate and compliant case documentation across all systems, ensuring consistency and audit-readiness.
• Demonstrate strong problem-solving skills to resolve customer issues efficiently and with minimal escalation.
• Collaborate with internal teams to escalate and follow up on complex or sensitive cases, ensuring timely and satisfactory resolution.

Sales and Customer Service Support - uSecure

(2023-12 - 2024-10)

• Working part of a dedicated team to provide global support alongside the UK and ANZ teams
• Manage inbound and outbound leads and support queries via live chat and phone calls
• Proactively research and generate new sales leads to enhance company reach and revenue
• Assisted leads by qualifying their requirements and providing clear explanations of our relevant features and benefits, ensuring that a sales appointment is booked to achieve the sale as well as keeping updated notes on the CRM software
• Run high level demonstrations of our software for inbound leads
• Liaising with account managers and sales team to book platform demos for new clients
• Consistently maintained and, on occasions, exceeded targets for appointments set which reflected in commission expectations being surpassed
• Built and maintained target lists of key business development accounts, and used a range of outreach methods to create introductions to these accounts. ensuring I stayed organised and persistent
• Providing technical support ensuring I quickly understood and defined client queries and delivered clear and concise instructions to help resolve their query

Customer Hub Advisor - Ocado

(2022-05 - 2023-11)

• Providing advice, information and assistance to callers, and attempting to resolve all queries on first contact with the caller.
• Ensuring that all telephone, email and webchat queries were answered promptly and that customer queries, requests and complaints are resolved in line with key targets and company procedures.
• Utilising available resources to research required information for callers, and following up with customers and returning telephone calls when required.
• Working towards targets and KPI's essentially receiving upto 60 daily contacts via a mixture of phone calls, emails and webchat.
• Employing the company's logging software to accurately record details of customer contacts and issues.
• Applying a professional and courteous manner at all times, especially when identifying and escalating priority issues or customer complaints.
• Sending emails to customers to answer any queries, and taking ownership of all calls and queries answered.
• Have gained sound sales experience as have been working in the sales department for the last 3 months outbound calling customers promoting delivery passes, ongoing promotions and first-shop queries and order processing.
• Working towards KPI's on a monthly basis in sales ensuring my workflow was what was expected of me and going above and beyond, where needed.
• Developed and maintained relationships with key customers to ensure repeat and referral orders.
• Utilised customer relationship management software to track sales activities and customer information.

Trainee Maintenance Technician - Nissan Motor Manufacturing

(2017-09 - 2021-06)

• Extremely high standard of professionalism towards colleagues and supervisors.
• Maintaining a strong working relationship between my mentors and supervisors, ensuring we are always helping each other in any way we can as I worked in a close knit team of 6 people a shift.
• Acting as a mentor to newer apprentices and assisting and guiding them through the apprenticeship ensuring they stay on track.
• Be sharp minded and be able to examine situations on the spot and come up with solutions in a fast paced reactive working environment as any downtime on the shop floor would cost thousands per minute to production.
• Interacting with supervisors and college tutors via multiple means of contact. On my days off, I would stay in touch with my supervisors and tutors via emails, phone calls or web chats, throughout the Covid period.
• Working in a high pressure environment alone, left to my own initiative as to allow to build my own skills, but my mentors where there for help and advice if needed
• Asking for additional projects in order to build on my skills as I always strive to excel in my career and keep learning.
• Being focused and determined to handle long hours during unsocial shift patterns as I would work 12 hour shifts on a rotating 4 days on 4 days off rota.
• Flexible with working hours in order to support the needs of the business and to cover shifts in order to ensure they were not a technician down.
• Maintaining a high level of organisation and punctuality, ensuring the quality of my work is at 100% and keeping my notes as detailed as possible for future references as well as helping my colleagues around me.

Apprentice Maintenance Technician - Advanced Manufacturing Engineering - Nissan Motor Manufacturing UK (2017 - 2021)

Level 2 Diploma in Advanced Manufacturing Engineering - Advanced Manufacturing Engineering - Nissan Motor Manufacturing UK (2017 - 2021)

Level 3 Diploma in Advanced Manufacturing Engineering - Advanced Manufacturing Engineering - Nissan Motor Manufacturing UK (2017 - 2021)

Diploma in Manufacturing and Engineering Mechatronics Maintenance Technician Level 3 - Manufacturing and Engineering Mechatronics - Nissan Motor Manufacturing UK (2017 - 2021)

NVQ Level 2 in Performing Engineering Operations - Engineering Operations - Sunderland College City Campus (2016 - 2017)

GCSE - General Education - Thornhill School Business and Enterprise College (2011 - 2016)