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Currenty studying Software Engineering, aspiring apprentice.
Led the first-ever IT work experience initiative at the Mace Group, creating a precedent for future students.
Oct 2023 – Oct 2023
Engaged with customers actively, carefully noting down 20 needs and requests through ServiceNow , ensuring smooth communication and issue resolution.
Set up and customised 6 new laptops, guaranteeing that all technology ran smoothly and efficiently.
Successfully tackled various technical issues, including Windows repairs, reducing system downtime for 4 staff members,
Newham Sixth Form College - BTEC Level 3 IT, Grade DMM
