Nuria Santos

Professional with sixteen years of experience in the luxury goods industry covering logistics, sales, visual merchandising and after sales. A degree educated, bi-lingual creative individual. Always striving to achieve the highest standards possible,

at any given task. Throughout the years, developed exceptional communication skills, management skills and an ability to multitask; I have a great eye for detail and an experience of working alone and as part of a team. Dedicated to working towards the achievement of targets and high customer satisfaction.

February 2016 – 2022. GUCCI Harrods, London

Stock Controller and Gucci Service Specialist.

• Organisation and planning of the stock in MRTW department.
• Implementing new strategies to improve the efficency of deliveries, transfers, consolidations,mini inventories,

annual stocktake...

• Arranging all the logistic involve in national and international transport
• Managing before sales and damage within the store.

2008 – 2015 Louis Vuitton, Birmingham

Stock Manager / After Sales Specialist / Visual Merchandiser / Client Advisor.

During my tenure, I successfully manage a team of 10 people and was a key holder for the business. I received company training on logistic, visual merchandising and before and after sales strategies at the LV HQ in Paris and London.

In my time in Louis Vuitton I exceed beyond the expectations in all the roles listed below ,managing and trainning the team to successfully exceed in all the KPI’s set up by the company . In 2013 I was awarded with the Share the passion awards , Winner of “The best stock controller” in UK and Ireland.

As Stock Manager

• Organisation and planning of the stock;
• Deliveries, out-stocking, defectives, shop soiled, transfers;
• Planning and execution of the financial stocktakes and the monthly rotative counts.
• Liaising with the logistic department in London and France and the Supply Chain in France and Spain
• Health and Safety
• Training the team and new starters

As a Visual Merchandiser

• Planning the Rotations of the weekly moves;
• Floor space design and window display installation.

As After Sales Specialist

• Evaluation, integration , shipment and tracking of the items destined for repair.
• Liaising with the Repair Centre and Quality Department in France;

As a Client advisor

• Achieving targets sales
• Achieving high standards of customer services.
• In charge of Click and Collect service.

2006 – 2008 Massimo Dutti Bull Ring,Birmingham

Supervisor and Stock Controller.

During my time as a supervisor managing the ladies floor I successfully motivated and trained my team to exceed the sales targets, to improved the clientelling strategy and to achieved high levels of customer service. Other responsibilities as a stock controller included general stock room activities within LRTW Department (deliveries,

transfers, communication with the head office and the warehouse, financial stocktakes and inventory con

2017 Tate Britain and Tate Modern, Inside Today’s Museum, London

2006 Central St. Martin’s College of Art and Design University of the Arts, London

Introduction to Curating

2000 University of Santiago de Compostela, Spain.Postgraduate Course:

Assessment and Management of cultural, artistic and archaeological heritage.

1992 – 1997 University of Santiago de Compostela in Spain

Licenciatura (BA/Degree Course) in Geography and History,specialising in Modern and Contemporary Art.2:2