Care Coordinator - Abbott Laboratories
(2014-01)
Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare.
- I am responsible for providing the highest standards of service, to both internal & external patients within the Hospital2Home department
- I am currently looking after patients accounts who are registered on the Abbott system to receive peg feeding supplies and nutritional support
- A lot of the patients have required feed supplies in order to be fed through their tube once they have been discharged from hospital
- I work among a small team, allocating daily workload & prioritising as required
- I am assisting carers/patients & healthcare professionals with queries relating to deliveries, feed & feeding equipment for registered patients such their feeding pump and also their peg button
- I have the ability to liaise with the H2H management team to ensure the H2H service is aligned to contractual requirements & help deliver an optimal service
- Having a flexible attitude aptitude for management, incorporating team motivation
- I have the ability to show flexible leadership skills to balance both people & task responsibilities, using initiative and meeting daily targets
- I am prioritising workload to balance tasks & responsibility, in order to deliver high standard of work when under pressure
- I am able to work flexible hours, which include weekends & out of hours oncall, which entails day and overnight segments
Client Services - SRL Global
(2013-05 - 2014-01)
SRL Global is a Investment Management company which allows stakeholders and decision makers to monitor, measure and manage their investment portfolio.
- Here I was managing & monitoring client Investments; I would co-ordinate and assign problems to team members who I thought would carry the experience and knowledge to come up with a solution to the problem
- A lot of my job role required me to be on call during out of office hours and working during the weekend
Service Co-ordinator - AVM Impact
(2012-12 - 2013-05)
Audio Visual Company.
- I was working as a Service Co-coordinator for a Audio Visual Company on a temporary 6 month contract
- My position entailed me to be responsible for co-coordinating calls as well as providing all resolutions to clients with technical faults via telephone and email
- I have worked closely with various departments, internal and external in order to resolve technical faults at the first point of contact and coordinate client's non operational equipment from the initial start to finish
- This has enabled me to quickly resolve faults and identify problems and work towards tight SLA's
Helpdesk Team Leader - Global Draw Ltd
(2009-11 - 2012-07)
Server Based Gaming Organization which supplies and operates over 18,000 gaming machines, in over 4,000 shops which include FTSE listed companies such as; Ladbrokes Racing, Betfred, William Hills & Corals.
- I was working for a Server Based Gaming Organization which supplies and operates over 18,000 gaming machines, in over 4,000 shops which include FTSE listed companies such as; Ladbrokes Racing, Betfred, William Hills & Corals
- Here I am working as a Helpdesk Team Leader assisting all staff with day to day tasks
- My main responsibilities and duties were: Dealing with Customer disputes and discrepancies - Involves reconciling payments made through Global draw machines and payments recorded on Global draw systems
- Resolving Terminal faults via phone & email
- Delegating tasks and responsibilities within the team to ensure all aspects of the Helpdesk duties are covered
- Liaising with the top level management with relation to weekly results
