Oana Tudor

Front of House Assistant - Appetite Sisters Ltd - Nottingham

(2024-05 - 2026-06)

Delivered accurate, friendly front-of-house service handling in-person and telephone orders with full payment processing
Managed supplier relationships and inventory to ensure timely stock replenishment and seamless daily operations
Coordinated with kitchen staff to maintain prompt order fulfilment and consistently high service standards

Customer and Dealer Support and Senior Dealer - Grosvenor Casino - Nottingham

(2019-10 - 2024-05)

Trained and mentored new dealers on procedures, game integrity, and regulatory compliance across busy gaming floors
Supervised table operations including chip/cash reconciliations, opening/closing procedures, and AML adherence
Resolved customer concerns promptly, maintaining high satisfaction standards while supporting management during peak periods

Food and Beverage Team Member - Grosvenor Casino - Nottingham

(2018-03 - 2019-10)

Delivered professional food, beverage, and barista service while operating POS systems and completing end-of-day cash reconciliations
Covered reception duties managing guest check-ins, inbound enquiries, and accurate client record updates
Collaborated with kitchen and bar teams to ensure seamless, efficient service throughout each shift

Receptionist / Assistant - Anastasia Beverly Hills - Bucharest, Romania

(2012-09 - 2016-02)

Managed appointment scheduling, client records, product promotion, and complaint resolution at a high-end beauty salon

Cashier - Admiral Gaming Electronic Casino - Bucharest

(2009 - 2012)

Processed gaming transactions, balanced tills, verified ID, and upheld AML and responsible gaming procedures

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