Obitayo Babatunde

IT support professional with hands-on experience troubleshooting Windows and macOS environments, managing user accounts on Active Directory, and supporting devices through Intune. Skilled in diagnosing hardware and software issues, imaging and configuring machines, and working within ITIL-aligned service desk environments using tools such as Jira and Zendesk. During my IT boot camp, I have developed a solid foundation in networking, OS deployment, endpoint management, and practical problem-solving.

I take ownership of issues, communicate clearly, and focus on reaching solutions that maintain system reliability.

IT Assistant - Just IT

(2024-11 - 2025-01)

Completed hands-on technical tasks directly focused on supporting end users, system configurations and troubleshooting across various operating systems

• Delivered first-line technical support by diagnosing and resolving hardware, software and network issues for clients.
• Configured and deployed Windows devices, also carried out imaging, driver updates and user profile setup tasks.
• Managed user accounts in Azure Active Directory, including tasks like account creation, password reset and applying group policies in simulated lab environments.
• Logged, prioritised and resolved technical problems using ticketing systems aligned with ITIL best practices, to show clear documentation and efficient incident management.
• Followed the structured troubleshooting methodologies to diagnose and resolve issues, improve accuracy and reduce resolution time.
• Troubleshot network connectivity issues, including TCP/IP, DNS and DHCP, helping maintain reliable communication across simulated environments.
• Created clear documentation of fixes and configurations supporting knowledge sharing and repeatable technical procedures.

Operations assistant - Principal

(2024-02)

Supported daily site operations by maintaining safe, clean work areas and ensuring smooth service delivery across two site locations.

• Supported daily operations by maintaining a clean, safe, and complaint-free environment.
• Demonstrated reliability, strong attention to detail and good time management in completing various operational duties.
• Assisted with stock management and minor maintenance tasks to ensure there are no disruptions to daily activity.
• Acted as a reliable point of contact for cleaning staff and on-site support, helping maintain a positive working environment.
• Created detailed reports of issues, hazards, or service gaps and effectively contributed to risk reduction and strong site reliability.

Waiter - Dukes Hotel

(2023-05 - 2024-01)

• Delivered consistent, high-quality customer service during peak hours, ensuring customer satisfaction.
• Operating the POS systems and collaborating with chefs and colleagues to maintain effective service.

Retail Supervisor - Chelsea Football Club

(2019-05 - 2023-07)

• Supervised kiosk operations on math days, accurately handled cash and provided necessary training for new staff members
• Collaborated with management to identify operational improvements and reduce checkout queues during peak hours

Administrative officer - Skanska London

(2017-02 - 2017-05)

• Assisted various departments with data entry, document filing and internal operations processes.
• Supporting HR and IT with onboarding tasks, helping new employees set up system access and user accounts.

B.Eng. - Chemical Engineering - Aston University A Levels - Pure Mathematics, Chemistry, Physics - New City College, London