Barista & Waitress at Fig Branch Cafe (2025-09 – Present)
- Delivered warm, attentive table service in a busy café environment, ensuring a consistently positive guest experience.
- Prepared a full range of espresso-based drinks and specialty coffees to a high standard.
- Handled customer enquiries, took orders accurately, and processed cash and card payments.
- Maintained cleanliness and presentation standards across the café floor and counter area.
- Supported smooth daily operations through proactive communication with kitchen and front-of-house colleagues.
Room Attendant at Hyatt Hotel (2024-09 – 2024-10)
- Maintained immaculate presentation and hygiene across an 11-room hotel floor.
- Applied expert stain removal, spot cleaning, and deep cleaning techniques to consistently high standards.
- Ensured safe, compliant handling of all cleaning equipment, chemicals, and materials.
- Responded swiftly to emergency cleaning situations to minimise disruption to guests.
Barista at Costa Coffee (2024-06 – 2024-08)
- Prepared and served a full menu of hot and cold beverages to brand standards.
- Created a welcoming café atmosphere that encouraged repeat visits and positive customer feedback.
- Handled menu queries confidently, assisting customers in making informed choices.
- Maintained a clean, organised counter and café area throughout every shift.
Customer Service Representative at Domino's Pizza (2019-11 – 2024-04)
- Managed a high volume of inbound telephone orders and enquiries, consistently achieving service rating targets.
- Resolved customer complaints effectively, turning challenging situations into positive outcomes.
- Maintained strong working relationships with clients, providing accurate quotes and delivery information.
- Used active listening and detailed product knowledge to resolve queries efficiently.
Shift Operations Manager at Domino's Pizza (2017-11 – 2024-04)
- Monitored and reviewed operational performance to maximise productivity and maintain quality standards.
- Developed and implemented strategies to improve staff work quality, speed, and overall team morale.
- Analysed processes and customer feedback to reduce costs and drive operational improvements.
- Supported senior leadership with recommendations for corrective action and process improvements.
- Managed staffing levels, inventory, and resourcing to reduce operating costs.
- Streamlined shift handovers with clear documentation and structured briefing sessions.
Receptionist at Platinum Hotel (2015-01 – 2016-11)
- Delivered professional front-of-house reception services, creating a welcoming first impression for all visitors.
- Managed appointment bookings, cancellations, and rescheduling using Booker software.
- Handled 15+ incoming calls daily, directing messages promptly and compiling accurate records.
- Managed office inventory, petty cash, and mail distribution with precision and confidentiality.
- Resolved administrative and customer service issues with knowledgeable, friendly support.
