Experience
06/2021 - Current
French Tutor Freelance | Costa Rica
- Perfectly pronounced French words to students while explaining word meanings to obtain an extensive understanding of translations.
- Provided helpful and constructive feedback to students during assessments to help with learning development in French.
- Used various teaching websites and apps to assist in planning educational lessons in French.
- Motivated students to complete homework tasks through fun and engaging activities.
- Developed and taught educational, engaging, and fun lessons for students, designed to increase enjoyment in French and expand knowledge within language.
- Listened to student concerns and issues, providing helpful solutions.
- Managed virtual classes through Zoom during Covid-19 pandemic.
- Assisted in development of creative, inspiring, and exciting curriculums for French classes.
11/2011 - Current
English-Spanish Translator Freelance | San José, Costa Rica
- Compiled common terminology and information for legal translations.
- Interpreted and translated all information in target language precisely ensuring data confidentiality.
- Carefully reviewed completed translations to identify and correct errors or conflicts in the information.
- Consulted reference texts to choose the best-fitting word to deliver clear, accurate message in translated text.
- Factored in cultural information underlying the original information to determine the meaning of specific phrases.
- Kept to the original context, style, and message of translation as much as possible.
- Translated technical and legal documents with precision.
- Facilitated communication and translated procedural information to improve knowledge between both parties.
- Adapted translations to match the knowledge, skills, and culture of the target audience.
- Kept work area organized and clutter-free.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Proofread documents to remedy terminology and vocabulary errors.
04/2020 - 07/2023
Professor of English
Universidad de Costa Rica | Puntarenas and Liberia, Costa Rica
- Encouraged culture of learning valuing mutual respect and responsibility and centered on deep exploration of themes, syntax, and rules of written and spoken word.
- Helped recruit and retain program students with initiative-taking outreach and mentoring approaches.
- Implemented instructional strategies and discussions to facilitate meaningful learning of course competencies.
- Prepared well for classes with relevant assignments and fair learning assessment strategies to deliver quality instruction.
- Identified, developed, and implemented ESP and EGP lessons that integrated different English elements aligned with prescribed program curricula.
- Taught writing or communication classes
- Prepared course materials such as syllabi, homework assignments, and handouts
- Developed materials and syllabi to cover the required information for ESP and English teaching courses.
- Evaluated and graded students' class work, assignments, and papers
- Initiated, facilitated, and moderated classroom discussions.
- Educated students on methods for improving their writing and better evoking the audience's emotions.
- Assessed student learning and understanding of the material with tests, quizzes, and essay assignments.
- Used office hours to help struggling students with coursework and test preparation strategies.
- Evaluated materials and instructional strategies to identify the best choices for future department classes.
- Helped students of different skill levels explore assigned literary works and present themes through lectures and class discussions.
05/2019 - 07/2023
Professor of English
Universidad Estatal a Distancia | San José, Costa Rica
- Evaluated and graded students' class work, assignments, and papers
- Used office hours to help struggling students with coursework and test preparation strategies.
- Evaluated materials and instructional strategies to identify the best choices for future department classes.
- Assessed student learning and understanding of the material with tests, quizzes, and essay assignments.
- Educated students on methods for improving their writing and better evoking the audience's emotions.
02/2012 - 07/2023
Professor of English
Universidad Nacional de Costa Rica | Heredia, Costa Rica
- Used quality lectures to proactively support students' grasp of English structure, literary history, and appropriate usage.
- Translated course objectives, student learning outcomes, and course materials into appropriate learning activities to boost learning.
- Identified, developed, and implemented ESP, EGP, English Teaching and
- Translation lessons that integrated different English elements aligned with prescribed program curricula.
- Helped recruit and retain program students with initiative-taking outreach and mentoring approaches.
- Served on department and school committees to positively affect students' education and experiences.
- Assisted with development of department-wide curriculum strategies and related instructional materials.
- Advised students on educational and career pathways related to English major and minor courses of instruction.
- Encouraged culture of learning valuing mutual respect and responsibility and centered on deep exploration of themes, syntax, and rules of written and spoken word.
- Prepared well for classes with relevant assignments and fair learning assessment strategies to deliver quality instruction.
- Implemented instructional strategies and discussions to facilitate meaningful learning of course competencies.
- Evaluated and graded students' class work, assignments, and papers
- Worked closely with graduate students to promote the development of advanced abilities and knowledge.
- Evaluated materials and instructional strategies to identify the best choices for future department classes.
- Assessed student learning and understanding of the material with tests, quizzes, and essay assignments.
- Helped students of different skill levels explore assigned literary works and present themes through lectures and class discussions.
- Taught writing or communication classes
- Educated students on methods for improving their writing and better evoking the audience's emotions.
- Developed materials and syllabi to cover the required information for Translation, ESP, EGP and
- English Teaching courses
- Used office hours to help struggling students with coursework and test preparation strategies.
- Initiated, facilitated, and moderated classroom discussions.
- Prepared course materials such as syllabi, homework assignments, and handouts
- Served on campus committees to improve the quality of instruction.
09/2013 - 01/2019
Professor of English
Universidad Americana | Heredia, Costa Rica
- Used quality lectures to proactively support students' grasp of English structure, literary history, and appropriate usage.
- Advised students on educational and career pathways related to English major and minor courses of instruction.
- Helped recruit and retain program students with initiative-taking outreach and mentoring approaches.
- Prepared well for classes with relevant assignments and fair learning assessment strategies to deliver quality instruction.
- Implemented instructional strategies and discussions to facilitate meaningful learning of course competencies.
- Served on department and school committees to positively affect students' education and experiences.
- Translated course objectives, student learning outcomes, and course materials into appropriate learning activities to boost learning.
- Encouraged culture of learning valuing mutual respect and responsibility and centered on deep exploration of themes, syntax, and rules of written and spoken word.
- Worked closely with graduate students to promote the development of advanced abilities and knowledge.
- Assessed student learning and understanding of the material with tests, quizzes, and essay assignments.
- Helped students of different skill levels explore assigned literary works and present themes through lectures and class discussions.
- Initiated, facilitated, and moderated classroom discussions.
- Evaluated and graded students' class work, assignments, and papers
- Taught writing or communication classes
- Educated students on methods for improving their writing and better evoking the audience's emotions.
- Prepared course materials such as syllabi, homework assignments, and handouts.
04/2015 - 11/2016
Professor of English
Instituto Tecnológico de Costa Rica | San José, Costa Rica
- Identified, developed, and implemented ESP lessons that integrated different English elements aligned with prescribed program curricula.
- Assisted with development of department-wide curriculum strategies and related instructional materials.
- Encouraged culture of learning valuing mutual respect and responsibility and centered on deep exploration of themes, syntax, and rules of written and spoken word.
- Translated course objectives, student learning outcomes, and course materials into appropriate learning activities to boost learning.
- Prepared well for classes with relevant assignments and fair learning assessment strategies to deliver quality instruction.
- Implemented instructional strategies and discussions to facilitate meaningful learning of course competencies.
- Used quality lectures to proactively support students' grasp of English structure, literary history, and appropriate usage.
- Taught writing or communication classes.
- Evaluated and graded students' class work, assignments, and papers
- Assessed student learning and understanding of the material with tests, quizzes, and essay assignments.
- Helped students of different skill levels explore assigned literary works and present themes through lectures and class discussions.
- Prepared course materials such as syllabi, homework assignments, and handouts.
- Developed materials and syllabi to cover the required information for ESP courses.
- Evaluated materials and instructional strategies to identify the best choices for future department classes.
- Used office hours to help struggling students with coursework and test preparation strategies.
01/2011 - 11/2012
Kindle and Seller Support Specialist, technical support
Amazon | Heredia, Costa Rica
- Performance records for areas of improvement and unacceptable delays, generating potential solutions for discovered issues.
- Received and addressed customer complaints, investigating root cause, and managing related corrective measures.
- Designed best practices for Kindle and Seller Support calls, creating optimized work plans to expedite successful ticket resolution.
- Diagnosed and documented technical issues, directing tickets to appropriate personnel for remediation.
- Collaborated with staff, users, and management to establish requirements for new systems or modifications.
- Supported Kindle users by quickly investigating and resolving hardware and software issues.
- Customized system, software, and hardware settings to meet specific user needs.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
06/2010 - 01/2011
Loan Counselor
Bank of America | San José, Costa Rica
- Oversaw successful completion of mortgage loan officer training and facilitated instructional activities.
- Understood and complied with requirements of applicable federal and state lending laws and regulations.
- Explained terms of each loan product and obtained required document and disclosure signatures.
- Calculated the customer's initial payment plans and repayment schedules for delinquent customers to bring loans current.
- Reached out to borrowers with delinquent accounts to pursue payments and negotiate repayment plans.
01/2010 - 06/2010
International Customer Service Agent
Teleperformance | Santa Ana, Costa Rica
- Researched and resolved order discrepancies to satisfy customers in international locales such as Europe, America, Africa, the Middle East, and Oceania
- Answered questions about proof of payments, money transfer, fraud inquiries and Western Union locations for international agents per day.
- Evaluated customer accounts and worked with management to devise revenue generating approaches.
- Coordinated with internal departments such as marketing, inventory control, and production to resolve customers' issues.
- Edited and processed orders received from international customers, sales representatives, and field personnel.
- Fielded telephone calls and emails from international customers.
- Completed calls and followed scripts to maintain good call control.
- Met and exceeded daily service quality and performance goals.
- Engaged with customers to understand and resolve issues and answer product questions.
- Investigated product concerns and communicated with departments to understand customer issues.
- Referred unresolved customer grievances to designated departments for further investigation.
06/2005 - 01/2010
International Customer Service Agent Western | Santa Ana, Costa Rica
- Fielded telephone calls and emails from international customers.
- Evaluated customer accounts and worked with management to devise revenue generating approaches.
- Researched and resolved order discrepancies to satisfy customers in international locales such as Europe, America, Africa, the Middle East, and Oceania.
- Collaborated with sales representatives, distributors, and production managers to meet the needs of international customers.
- Investigated product concerns and communicated with departments to understand customer issues.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Prepared and processed forms to change customer service levels.
- Met and exceeded daily service quality and performance goals.
- Referred unresolved customer grievances to designated departments for further investigation.
- Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers.
- Engaged with customers to understand and resolve issues and answer product questions.
- Completed calls and followed scripts to maintain good call control.
- Updated customer accounts with current personal and purchasing information.
- Answered questions about proof of payments, daily account limits and money transfers for international customers per day.
