Olha Yaitska

A manager with ten years of experience delivering exceptional customer service for Ukrainian companies. Excellent interpersonal skills have influenced my aspiration to excel as a team member, drawing from my four-month hospitality experience and six-month English studies.

Front of house team member | Greene King Aug 2022 to Jan 2023 

• Served guests focusing on hospitality. 
• Provided an efficient, fast, and friendly experience for all guests.
• Supported team members in a busy environment. 

• Led a team of developers in redesigning Education.ua and migrating TRN.ua to new sections, complete with an adaptive mobile version. 
• Managed the projects and carried out the process from task setting to testing. 

• Built a strong sales team by recruiting and training managers. 
• Increased sales by 25-30% every year within three years. 
• Quadrupled key customer base. 

• Increased personal sales by more than 20% annually within two years. 
• Increased the customer base by five times. 
• The number of personal sales was 60-70% of the total sales of the department. 
• The best sales manager in the department for two years. 

• Provided an individual approach in the photo wallpaper sales service.
• Repeatedly showed the best sales results in the department. 

• Provided friendly and efficient assistance at the reception desk.
• Helped solve current office tasks and helped colleagues from different departments.
• Managed effectively, answered calls, greeted clients, issued orders, and processed payments.

NESCol – English for speakers of other languages, CEFR level B1 — Feb 2023 to Jun 2023

Professional certificate online course – Google Project management — Dec 2022 to May 2023

University of Aberdeen – Project management postgraduate certificate — Sep 2022 to Jan 2023

Self-management training at GEBS — Jun 2019

Sales management online course at LABA — Jan 2018 to Mar 2018

Dniprovskyi State Technical University — Bachelor's degree in Slavic Philology — Sep 2007 to May 2012