Oliver Hubbard

I am an extremely hardworking and enthusiastic individual, who accepts responsibility and always aims to achieve the highest standards. I am a very detail oriented person who is adaptable to unforeseen situations, with a strong background in problem solving and applying strategic planning to anticipate and resolve future challenges. I enjoy completing tasks and providing outstanding services.

Furthermore, I am a proactive professional dedicated to continuous learning to ensure compliance with current industry trends and best practices. I am a great addition to any team due to my current skills and ability to learn new qualities quickly in effective ways. During my past work experiences, I have established and developed a wide range of employment skills.

Due to this, I can easily adapt to any challenge as I have experience in working amongst a team and in individual assignments. I am a keen, motivated and hard-working individual who flourishes in fast paced working environments whilst keeping a focus to detail.

Barista Maestro/Key Holder - Costa Coffee - Cheshire Oaks, Cheshire

(2022-11 - 2026-01)

• Operational management, which included coordinating daily operations within the store. Including opening and closing procedures
• Inventory management and scheduling staff shifts to ensure optimal coverage and efficiency to ensure smooth service
• Ensuring orders, stock alignment, change orders, maintenance callouts, and timesheets were completed whilst following store policies and procedures
• Cash Handling & Financial Security by managing daily banking and income operations, Counting, opening, and closing cash tills and performing end-of-day reconciliations
• Leading a team of 6-7 baristas on a day to day basis, monitoring individual and team progress, providing constructive feedback and guidance whilst providing training to foster a collaborative productive work environment
• Acting as the link between upper management and staff, communicating company strategies, policies, and updates
• Utilizing customer service skills to provide a welcoming and helpful environment to customers whilst meeting their needs and excelling their expectations
• Maintained a clean and organized work area whilst adhering to health and safety regulations
• Accurate use of cash handing within EPOS to ensure the correct store policies and procedures

Waiter/Glass Collector - Old Wirral Hundred - Little Sutton, Ellesmere Port

(2018-02 - 2019-01)

• Developing an understanding of each unique customer to apply upselling by offering menu advice and offering specials to increase sales within a fast-paced environment
• Maintaining a high standard of clean and organized dining area, clearing tables, and adhering to health and safety standards and requirements
• Communicating with kitchen staff regarding dietary requirements and order updates, whilst managing multiple tables at different stages of their meal
• Processing payments, handling cash/cards, and checking IDs for age verification whilst strictly following licensing laws, including Challenge 25
• Monitoring inventory levels to ensure qualitative and timely replenishments within optimal stock levels for the bar and kitchen staff
• Ensuring customers satisfaction to promote customers retention and loyalty within the pub

Pearsons BTEC Level 3 National Extended Diploma - IT and Computing - Cheshire College South and West (2019 - 2021)

GCSEs - Foundation Levels - Whitby High School (2014 - 2019)