Oliver Parsons

Honest, reliable and hardworking gardener with practical experience in garden maintenance, landscaping and property maintenance. With a creative eye for detail and a background in design, I enjoy working outdoors and taking pride in every job. Friendly and approachable, I enjoy building good relationships with clients and providing excellent customer service while continuing to develop my gardening skills.

Gardener - Oxford Garden Design

(2024-06)

• Delivered a high standard of garden maintenance for new and existing clients, including pruning, mowing, strimming, watering and seasonal care.
• Supported hard and soft landscaping projects, including patio laying, turfing, planting and site clearance.
• Worked confidently both independently and as part of a team, taking ownership of daily tasks and maintaining high standards.
• Managed the weekly work schedule, prioritising workloads to maximise productivity.
• Built strong client relationships through friendly, reliable and professional customer service.
• Showed a genuine interest in the design process, enjoying discussions with the garden designer and occasionally contributing practical ideas.
• Operated a range of machinery, including diggers, and assisted with tree work.
• Supported new team members while helping maintain high standards.
• Maintained the company van and ensured all tools and machinery were clean, safe and well maintained.
• Regularly took on additional duties around the yard and on-site to support the wider team.

Operations Executive - Harbour Brewery / Treleavens Ice Cream – Camel Back Ltd

(2023-03 - 2024-04)

• Assisted with a variety of building renovation projects, including insulation, foundation work and general carpentry.
• Carried out soft landscaping and garden maintenance throughout the year in all weather conditions.
• Operated mowers and tractors while ensuring machinery was maintained to a high standard.
• Managed delivery schedules and logistics.
• Demonstrated initiative by supporting deliveries during busy periods to ensure customer orders were fulfilled on time.
• Completed long-distance deliveries while consistently meeting deadlines.
• Acted as the main on-site contact for Treleavens logistics.
• Responsible for site security, contractor sign-in procedures and coordinating construction deliveries.

Publican & Head of Operations - Camel Back Ltd - St Tudy

(2021-04 - 2023-03)

• Responsible for stock management and the day-to-day running of the St Tudy pub, including the bar, restaurant and accommodation.
• Recruited, motivated and developed staff to consistently deliver high standards of customer service.
• Ensured health and safety compliance and maintained the premises to an exceptional standard.

Front of House Supervisor - The Charles Lamb

(2020-01 - 2021-04)

• Delivered excellent customer service in a busy hospitality environment.
• Improved staff rota organisation and daily operations.
• Managed daily stock counts and weekly deliveries of food and beverage supplies.

Head of Compliance & Customer Service - Appco UK – Charities Division

(2018-03 - 2020-01)

• Managed serious customer complaints as the main escalation point for the charities division.
• Liaised directly with charity clients, providing advice, updates and resolutions.
• Introduced and managed a new complaint tracking system for fundraisers.
• Managed a small team responsible for quality assurance calls.
• Produced quality assurance reports for senior management and charity clients.

Quality Assurance Officer - Appco UK – Charities Division

(2014-05 - 2018-03)

• Investigated and resolved complaints across the charities division.
• Managed complaints referred by the Fundraising Regulator.
• Liaised with charity clients and marketing companies to ensure compliance.
• Produced complaint trend reports and quality assurance analysis.
• Implemented and managed a new fundraiser complaint tracking system.

Diploma - Architectural Interior Design - Inchbald School of Design (2002-05 - 2003-06)

NCVQ - Business at Work & Business Marketing - Bloxham School (1996-09 - 2001-09)