Gardener - Oxford Garden Design
(2024-06)
- Delivered a high standard of garden maintenance for new and existing clients, including pruning, mowing, strimming, watering and seasonal care.
- Supported hard and soft landscaping projects, including patio laying, turfing, planting and site clearance.
- Worked confidently both independently and as part of a team, taking ownership of daily tasks and maintaining high standards.
- Managed the weekly work schedule, prioritising workloads to maximise productivity.
- Built strong client relationships through friendly, reliable and professional customer service.
- Showed a genuine interest in the design process, enjoying discussions with the garden designer and occasionally contributing practical ideas.
- Operated a range of machinery, including diggers, and assisted with tree work.
- Supported new team members while helping maintain high standards.
- Maintained the company van and ensured all tools and machinery were clean, safe and well maintained.
- Regularly took on additional duties around the yard and on-site to support the wider team.
Operations Executive - Harbour Brewery / Treleavens Ice Cream – Camel Back Ltd
(2023-03 - 2024-04)
- Assisted with a variety of building renovation projects, including insulation, foundation work and general carpentry.
- Carried out soft landscaping and garden maintenance throughout the year in all weather conditions.
- Operated mowers and tractors while ensuring machinery was maintained to a high standard.
- Managed delivery schedules and logistics.
- Demonstrated initiative by supporting deliveries during busy periods to ensure customer orders were fulfilled on time.
- Completed long-distance deliveries while consistently meeting deadlines.
- Acted as the main on-site contact for Treleavens logistics.
- Responsible for site security, contractor sign-in procedures and coordinating construction deliveries.
Publican & Head of Operations - Camel Back Ltd - St Tudy
(2021-04 - 2023-03)
- Responsible for stock management and the day-to-day running of the St Tudy pub, including the bar, restaurant and accommodation.
- Recruited, motivated and developed staff to consistently deliver high standards of customer service.
- Ensured health and safety compliance and maintained the premises to an exceptional standard.
Front of House Supervisor - The Charles Lamb
(2020-01 - 2021-04)
- Delivered excellent customer service in a busy hospitality environment.
- Improved staff rota organisation and daily operations.
- Managed daily stock counts and weekly deliveries of food and beverage supplies.
Head of Compliance & Customer Service - Appco UK – Charities Division
(2018-03 - 2020-01)
- Managed serious customer complaints as the main escalation point for the charities division.
- Liaised directly with charity clients, providing advice, updates and resolutions.
- Introduced and managed a new complaint tracking system for fundraisers.
- Managed a small team responsible for quality assurance calls.
- Produced quality assurance reports for senior management and charity clients.
Quality Assurance Officer - Appco UK – Charities Division
(2014-05 - 2018-03)
- Investigated and resolved complaints across the charities division.
- Managed complaints referred by the Fundraising Regulator.
- Liaised with charity clients and marketing companies to ensure compliance.
- Produced complaint trend reports and quality assurance analysis.
- Implemented and managed a new fundraiser complaint tracking system.
