Oliver Threlfall

Product-focused UX/UI designer with 3+ years experience delivering complex digital solutions in fast-paced consulting environments. I specialise in translating ambiguous requirements into intuitive user experiences, combining structured problem-solving with a strong focus on usability and user needs. My background in technical consulting enables me to design with a deep understanding of system constraints, stakeholder priorities, and real-world delivery.

Recently, I've been deepening my UX expertise through end-to-end case studies, focusing on research, interaction design, and prototyping, with a particular interest in improving product clarity and user flow.

ServiceNow Technical Consultant at DXC Technology (2022-09 – 2025-08)

• Designed and delivered user-centric workflows across ITSM and Strategic Portfolio Management implementations, improving usability for diverse user groups across public sector and enterprise clients
• Collaborated closely with stakeholders and developers to translate complex business requirements into intuitive system designs
• Led end-to-end delivery of an SPM implementation, achieving 5/5 client satisfaction, by aligning user needs with scalable technical solutions
• Produced documentation, user guides, and training materials to improve adoption and reduce friction in user journeys
• Identified usability pain points and iterated on solutions to improve system clarity and efficiency
• Worked in Agile environments, contributing to backlog refinement and iterative product improvements

Bachelor of Science (First Class Honours) in Games Design – Glasgow Caledonian University (2017-09 – 2021-09)