Oliver

Industrious student eager to offer proven work ethic and history or reliable performance. Maintains excellent concentration to complete manual tasks with ease. Thrives in fast-paced environments with strong mechanical and technical aptitude.

KENNEL HAND/WALKER at Dunham Barks-Warburton (2026-01 – Present)

ASSISTANT MANAGER at Caffè Nero-Knutsford (2025-01 – 2026-01)

• Support the Store Manager in daily operations, including opening and closing procedures
• Supervise and motivate team members to deliver outstanding customer service
• Train new employees and provide ongoing coaching to staff
• Ensure consistent preparation of food and beverages to company standards
• Monitor inventory levels and assist with ordering supplies
• Handle customer inquiries, feedback, and complaints professionally
• Maintain cleanliness, safety, and hygiene standards in line with regulations
• Assist with scheduling staff and managing shift coverage
• Track sales performance and support initiatives to meet targets

TEMP RETAIL ASSISTANT at The E-Cig Store-Altrincham (2024-01 – 2024-01)

• Deliver friendly and knowledgeable customer service, helping customers choose vape devices, e-liquids and accessories
• Provide guidance on product use, safety and maintenance
• Process card and cash transactions using POS systems
• Carry out age verification checks in line with retail regulations
• Maintain store presentation, stock levels and cleanliness.

PET SHOP SUPERVISOR at Manchester Pets-Manchester (2022-01 – 2024-01)

My role at Manchester Pets was Menagerie Supervisor, in my department I provided and maintained animal welfare for mammals, marsupials, and birds/parrots. Providing the correct diet and enclosure stimulation, daily health checks on each animal, and enclosure cleans/maintenance. I was serving customers and giving animal welfare and husbandry support/advice on animals.

Daily cleaning of my department in check with the Animal Welfare Act and overall store hygiene. Ordering new stock for my department through our suppliers.

KENNEL AND CATTERY ASSISTANT at Moss Kennels-Timperley (2020-01 – 2022-01)

My role as Kennel Assistant was to support the daily operations of a kennel an cattery by providing compassionate care for the dogs and cats. This role ensures that animals are fed, exercised, groomed, and kept in clean, safe environments while assisting with basic medical and administrative tasks.

BARISTA MAESTRO at Costa Coffee-Hale, Greater Manchester (2018-01 – 2020-01)

• Barista Maestro (Supervisor)
• Held keyholder responsibilities including opening and closing the store
• Managed cash handling, float checks, safe deposits and till reconciliation
• Operated alarm systems and ensured store security procedures were followed
• Trained new baristas on coffee preparation, customer service standards and company policies (including COSHH and hygiene checks).
• Served customers, prepared drinks and maintained product quality standards
• Handled customer complaints, refunds and general enquiries professionally
• Supported daily store operations and supervised shifts when required.

Bachelor's Degree – The Open University (2022-01 – 2025-01)

GCSE C in English language – Blessed Thomas Halford (2011-09 – 2016-06)

GCSE C in English literature – Blessed Thomas Halford (2011-06 – 2016-09)

GCSE C in Mathematics – Blessed Thomas Halford (2011-06 – 2016-09)

GCSE C in ICT – Blessed Thomas Halford (2011-06 – 2016-09)

GCSE C in Science – Blessed Thomas Halford (2011-06 – 2016-09)

GCSE C in Physical Education – Blessed Thomas Halford (2011-09 – 2016-06)