Olivia Carlin

I have recently come to the end of a History Masters degree at King's College London, enhancing critical thinking skills. Modules included Advanced Skills for Historians, alongside German History which made me attentive to the choices involved in constructing historical narratives, the knowledge of which will prove useful in the role of Digitisation Officer at the Wiener Holocaust Library.

Prior to this, I have held extensive experience in digital communications, including website transformation projects. Other strengths include critical data analysis and insights alongside demonstrating strong copywriting skills and brand awareness.

Senior Communications Officer at Royal College of Ophthalmologists (2024-05 – 2025-07)

• Managed social media, building up a content calendar for publication on LinkedIn and X, liaising internally to source ideas.
• Created on-brand assets on Canva, scheduling content on Hootsuite, producing and presenting monthly analytics reports.
• Coordinated bi-weekly newsletters for an audience of over 4000 members on MailChimp, sourcing content from across the organisation.
• Produced Q&As, news pieces and blogs with stakeholders for publication on the website and social media.
• Maintained the company website on WordPress, and creating regular updates
• Maintaining the internal photo library and sourcing royalty-free photo assets

Communications Officer at Malaria Consortium (2020-09 – 2024-05)

Managed social media channels including LinkedIn, Facebook, Twitter, YouTube, Instagram, creating interesting and engaging content to demonstrate organisational thought leadership, promoting research, as well as working with colleagues to produce insightful blogs on topics including seasonal malaria chemoprevention and polio eradication, showing awareness to present complex scientific topics in an accessible way to varied audiences.

• Led the selection and procurement process for a social media monitoring and scheduling tool, providing enhanced insights into social media reporting and analysis.
• Coordinated the monthly internal newsletter for an audience of 800+ staff worldwide, collating content from senior colleagues and increasing staff engagement with projects and publications.
• Managed the public website redesign and relaunch.
• Supporting technical staff for major international conferences including ASTMH, coordinating social media content to raise visibility on an international scale and promoting key messaging and supporting coordination of online events and webinars.

Communications Assistant at Museum of London Archaeology (MOLA) (2019-10 – 2020-03)

Created content to promote the work of and raise the profile of MOLA on digital platforms including its research, events and publications on Twitter, Facebook and Instagram, communicating internal updates through the staff newsletter, regularly travelled to the Northampton office to advise on communications and engagement. Kept the MOLA website up-to-date using Drupal CMS including events and blogs, working with specialists and using my strong writing ability to create exciting content.

• Produced monthly reports about media campaigns for senior management, monitoring and evaluating media mentions and impressions on the Cision database.
• Supported the wider communications team across a range of multi-media campaigns for high-profile projects such as HS2, Crossrail, the A14, CITiZAN and the Thames Discovery Programme.
• Supervised media filming for television programmes including 'Digging for Britain' on the BBC.

Communications Coordinator at Museum of London (2018-11 – 2019-09)

Supported the launch of the new museum public consultation, working on internal and external communications around the project via the intranet/museum microsite. Led the overhaul of the website, coordinating an external design agency, managing project timelines and stakeholder expectations, and sharing photo assets. Delivered and coordinated engaging site tours for staff and key City of London stakeholders at the new museum site, supporting on events, including VIP drinks receptions and private views, maintaining guest lists.

Helped develop and execute the Museum of Londoners project, a series of printed and digital artworks.

• Collated feedback from the public and produced timely and detailed reports for senior management decision-making and project planning.
• Organised meetings, took minutes, managed budgets, raising purchase orders and processing invoices.

Schools Bookings Coordinator at Royal Botanic Gardens, Kew (2017-09 – 2018-11)

Coordinated school visits to the gardens and logistics including room bookings, event planning with schools and scheduling liaison with on-site teachers for assisted school sessions and supporting with communicating changes to volunteers. Produced monthly internal staff newsletter with Learning Department news for 1,000 colleagues across all sites.

• Processed payments for school visits on Galaxy via BACS, cheque and card, updating the payment spreadsheet daily, banking cheques, and chasing unpaid accounts.
• Demonstrated team-working ability and proactive nature by supporting the wider team on ad hoc tasks.
• Sustainability representative for the Learning Department, disseminating information from monthly meetings and encouraging more environmentally-friendly ways of working.

Contact Centre Advisor at V&A Museum (2016-08 – 2017-08)

Comments Administrator/Gallery Assistant at V&A Museum (2015-03 – 2016-07)

• Fielded enquiries from the public; averaging 50+ calls per day, alongside emails, TripAdvisor comments, etc, forwarding queries to the relevant teams and departments.
• Created orders, raised invoices and took payments on Galaxy for courses, workshops and museum events, taking telephone orders for the V&A Shop and utilised Navision web shop software to process digital orders for customers
• Coordinated private tours of the V&A, using strong knowledge of the galleries, liaising with clients and tour guides via phone and email, tailoring the tours for a unique visitor experience.
• Produced in-depth quarterly reports for senior management using Respond and MS Dynamics CRM, to help shape their visitor policies and procedures, based off customer comments and complaints.
• Carried out routine checks, recorded and reported object damage and site maintenance issues to the duty supervisors, helping to ensure a good visitor experience.
• Supervised volunteers, ensuring they were kept up-to-date with changes on galleries, security risks, and supporting them on the front desk with visitor queries.

Archival Volunteer at Watts Gallery (2014-10 to 2015-02)

• Assisted the archive with its accession project onto the Adlib archival database, organising the physical files and matching photographs of paintings on the database.

Sales Associate at Basler Clothing (2013-06 to 2015-02)

• Processed sales, stock merchandising, general housekeeping, stocktakes and keyholder responsibilities.

Archival Volunteer at The Brunel Institute (2012-05)

• Assisted with digitising photographs from the 1970s depicting the S.S Great Britain onto the archival database.

MA in History – King's College, London (2025-10 – 2026-09)

BA (Hons) in History – Bath Spa University (2009-10 – 2012-07)

A Levels in English, History and French – St Peter's Catholic School (2007 – 2009)

AS Level in Philosophy and Ethics – St Peter's Catholic School (2007 – 2009)

GCSEs in 11 GCSEs including English, Maths and Double Award Science – St Peter's Catholic School, Guildford (2002 – 2007)