Olivia Jones

Reliable, honest, and diligent individual with a strong passion for delivering excellent customer service and creating positive experiences for others. Friendly and approachable communicator who enjoys engaging with people from diverse backgrounds while always treating others with fairness, respect, and equality. Quick to learn new skills and systems, with strong attention to detail and the ability to remain calm and professional in busy environments.

A supportive team player with a "happy to help" attitude who takes pride in contributing to a welcoming and enjoyable atmosphere for customers and colleagues.

Hairdresser - Ashford College

(2024-09)

• Consulting with clients to understand their hairstyle preferences and needs
• Washing, cutting, colouring, and styling hair to a high professional standard
• Recommending suitable hairstyles, treatments, and haircare products
• Providing excellent customer service and ensuring clients feel comfortable and valued
• Maintaining cleanliness and hygiene of workstations, tools, and salon areas
• Managing appointment schedules and preparing clients for treatments
• Handling payments and processing transactions where required
• Keeping up to date with current hair trends, styles, and techniques
• Ensuring compliance with health and safety and hygiene regulations
• Supporting team and maintaining a positive team environment

Voluntary Education

(2021-08)

• Delivered learning sessions, supporting individuals to understand key topics and build confidence
• Communicated information clearly and effectively, adapting explanations to suit different learning styles
• Created a warm, welcoming, and supportive environment that encouraged engagement and participation
• Built strong relationships through a friendly and approachable manner, ensuring individuals felt comfortable asking questions
• Presented information in a clear and engaging way to support learning and understanding
• Demonstrated patience, empathy, and strong listening skills when assisting individuals
• Maintained organised learning materials and ensured sessions ran smoothly
• Treated all individuals with fairness, equality, and respect, supporting people from a wide range of backgrounds

GCSE - English and Maths