Olivia Lamunu

Dedicated and personable hospitality and warehouse professional with over 3 years of experience in fast-paced environments. Proven track record of exceeding customer expectations, evidenced by consistent positive feedback and TripAdvisor reviews. A quick and enthusiastic learner who thrives in team settings, building strong working relationships and adapting swiftly to new roles and challenges.

Passionate about leveraging my organisational skills, attention to detail, and commitment to service excellence to contribute to a dynamic and customer-focused team.

Bar Staff - Greeneking - London

(2023-10 - 2024-02)

• Delivered exceptional customer service in a high-volume bar, preparing a wide range of alcoholic and non-alcoholic beverages and serving food.
• Directly contributed to positive TripAdvisor reviews through attentive service and a commitment to guest satisfaction.
• Maintained impeccable standards of hygiene and safety in all food and drink service, ensuring full compliance with regulations.
• Fostered a collaborative relationship with kitchen staff to coordinate order timing, significantly improving workflow and the overall guest dining experience.

Warehouse Operative (L'Occitane) - Extraman - Beckton

(2023-08 - 2023-10)

• Meticulously arranged high-end cosmetics according to strict brand specifications, ensuring product quality and safety compliance.
• Conducted thorough quality checks on outgoing shipments, ensuring only products meeting premium standards were dispatched.
• Collaborated with team members to organise, wrap, and move pallets efficiently, optimising warehouse space and facilitating timely dispatch.

Hospitality Staff Member (Host) - Various Venues - London

(2022-10 - 2023-10)

• Thrived in high-pressure environments at stadiums and high-profile events, serving food, drinks, and providing table and wine service to VIP clients.
• Quickly mastered beer pump and till operations, performing accurately and efficiently during peak service times.
• Processed orders and payments with precision, contributing to smooth and efficient operational flow.
• Partnered with team members to ensure seamless service delivery, directly boosting guest satisfaction scores.

Stock and Retail Assistant (Harrods) - Extraman - London

(2022-06 - 2022-08)

• Played a key role in maintaining the prestigious Harrods standard by organising stock and ensuring inventory accuracy.
• Prepared the shop floor for opening, new shipments, and sales events, enhancing overall store efficiency and presentation.
• Supported operational flow by diligently maintaining inventory levels under the guidance of supervisors.

Wardrobe Assistant (Wimbledon) - Extraman - London

(2022-06 - 2022-06)

• Demonstrated a rapid ability to learn and adapt, taking on the unique challenges of this high-profile, short-term role with enthusiasm.
• Coordinated fittings and alterations with precision, ensuring client requirements were met exactly and contributing to high satisfaction and return business.
• Strengthened client relations through clear communication, professional demeanour, and efficient appointment scheduling.
• Collaborated closely with designers to ensure the flawless execution of client requests, enhancing team efficiency.

Crew Member - McDonald's - Norwich

(2022-03 - 2022-05)

• Excelled in a fast-paced team environment, working collaboratively to enhance both customer satisfaction and service speed.
• Earned certifications in food safety, demonstrating a strong commitment to quality and compliance from the start.
• Proactively addressed customer needs and resolved inquiries under pressure, contributing to an increase in repeat business.

Warehouse Operative (Reiss) - Beckton, Newham - Beckton, Newham

(2021-06 - 2022-01)

• Optimised storage and packing processes to improve overall warehouse efficiency.
• Performed detailed quality checks on products, ensuring all inventory met the high standards of the Reiss brand.
• Operated warehouse equipment, including barcode scanners and pallet pumps, to streamline daily operations.

A-Levels - All Saints Catholic School, Dagenham (2009)

GCSEs - All Saints Catholic School, Dagenham (2007)