SPA ASSISTANT - The Turkish Baths Harrogate - Harrogate
(2025-06)
- Provide a consistently high standard of customer service within a luxury environment.
- Follow health, safety and operational procedures carefully to maintain a safe environment for customers and colleagues.
- Carry out regular safety checks and report any issues promptly.
- Manage bookings and schedules accurately, demonstrating strong organisation and attention to detail.
- Work independently while also supporting colleagues and ensuring daily operations run smoothly.
- Communicate confidently with customers, resolve queries and handle unexpected situations professionally.
- Responded appropriately to unexpected situations, using initiative while following established procedures.
CAFE SUPERVISOR - Ginkgo Cafe
(2025-06 - 2026-05)
- Supervised the day-to-day running of the café, taking responsibility for smooth and efficient operations.
- Followed health and safety procedures and carried out regular checks to maintain a safe working environment.
- Managed and supported team members, delegating tasks and ensuring work was completed to a high standard.
- Handled customer queries and resolved problems calmly and professionally.
- Managed stock, deliveries and ordering, ensuring accuracy, organisation and efficient use of resources.
- Worked effectively under pressure while prioritising multiple tasks and responsibilities.
- Trained and supported new members of staff, communicating instructions clearly and patiently.
- Took responsibility for opening and closing procedures and ensuring the workplace was secure and ready for operation.
TRADING ASSISTANT - Sainsburys Local
(2023-08 - 2025-01)
- Worked efficiently in a busy environment while maintaining accuracy and attention to detail.
- Responsible for stock management, ordering and ensuring products were available when required.
- Completed administrative tasks accurately and followed company procedures.
- Worked independently and as part of a team, taking responsibility for completing tasks accurately and efficiently.
- Used initiative and problem-solving skills to resolve customer queries and day-to-day operational issues.
WAITRESS / BARTENDER - The Knox Pub
(2020-09 - 2023-05)
- Delivered professional customer service in a busy, fast-paced environment.
- Worked effectively under pressure and managed multiple tasks simultaneously.
- Handled customer queries and resolved problems calmly and professionally.
- Worked closely with colleagues to maintain efficient day-to-day operations.
- Developed strong communication, reliability and teamwork skills.
Volunteer - International Volunteer - India, Sri Lanka, Indonesia, Zanzibar, Tanzania, Kenya
(2025-01 - 2026-07)
- Worked independently and as part of a team in unfamiliar environments, demonstrating adaptability and initiative.
- Communicated effectively with people from different backgrounds and overcame language and cultural barriers.
- Planned and delivered activities for children of varying abilities, adapting my approach to individual needs.
- Worked closely with local schools, communities and other volunteers to complete daily responsibilities.
- Developed strong organisation, problem-solving, communication and leadership skills while living and working overseas.
- Took responsibility for childcare activities and educational games, ensuring activities were safe, engaging and well organised.
