Olivia Mawson

Experienced luxury beauty and wellness professional with a strong background spanning salon management, client experience, beauty therapy, team training, recruitment and luxury retail. Currently working as a Salon Manager and Trainer at The Light Salon, with responsibility for the day-to-day running of the salon, team coordination, staff training, client experience, appointments and operational standards. Previously worked within prestigious environments including Selfridges FaceGym, Cowshed Spa at St Moritz Hotel and luxury retail recruitment in Mayfair, developing a strong understanding of high-end clientele and the service standards expected within premium brands.

Confident leading teams, building client relationships, managing busy diaries and salon operations, training new team members and maintaining consistently high standards. Particularly experienced in luxury customer service, beauty treatments, team development, sales, recruitment and operational administration.

Salon Manager & Trainer at THE LIGHT SALON (2025-01 – Present)

Progressed into a management and training position following strong performance as a member of the salon team. Responsible for supporting the day-to-day operation of the salon while maintaining an exceptional level of service for clients.

• Oversee the daily running of the salon, ensuring smooth operations and consistently high standards of service.
• Manage and coordinate team rotas, staff schedules, appointments and daily staffing requirements.
• Support the team with the organisation of busy treatment diaries and ensure appointments are managed efficiently.
• Provide training, coaching and ongoing support to therapists and new team members, helping maintain consistent treatment and service standards.
• Train staff on treatments, products, protocols and the overall client journey.
• Act as a senior point of contact for clients, handling enquiries and ensuring a high level of personalised customer service.
• Build strong relationships with clients and contribute to client retention and repeat business.
• Support the team in achieving sales and treatment targets, identifying opportunities to recommend suitable treatments and products based on individual client needs.
• Assist with recruitment, onboarding and the integration of new members of staff.
• Support staff with day-to-day queries, performance and operational requirements.
• Maintain high standards of salon presentation, cleanliness, hygiene and health & safety.
• Assist with stock management, product requirements and ensuring the salon is appropriately prepared for daily operations.
• Deal confidently with client feedback and resolve issues professionally, protecting the reputation and standards of the business.
• Assist with opening and closing procedures and ensure the salon is fully prepared for trading.
• Lead by example in delivering a polished, warm and professional luxury client experience.

Beauty Therapist at THE LIGHT SALON (2024 – 2025-01)

Recruitment Consultant at RELY RECRUITMENT (2023-07 – 2024)

Worked within a prestigious Mayfair recruitment environment, specialising in recruitment for luxury retail and premium brands, including menswear, womenswear and high-end food and chocolate brands.

• Managed relationships with clients and candidates within the luxury retail sector.
• Sourced and identified suitable candidates according to individual client requirements and company culture.
• Reviewed and evaluated CVs and applications to assess suitability for vacancies.
• Conducted face-to-face interviews and candidate assessments.
• Attended client meetings and developed an understanding of their recruitment needs.
• Built and maintained professional relationships with clients to develop recruitment portfolios.
• Networked within the luxury retail sector to identify new business opportunities and strengthen existing relationships.
• Communicated confidently with candidates and clients by telephone, email and in person.
• Provided candidates with guidance throughout the recruitment process.
• Assisted with administrative duties, candidate records and general office operations.
• Worked within a fast-paced, target-driven environment requiring excellent organisation and communication skills.
• Developed strong knowledge of luxury customer service expectations and premium retail environments.

Face Trainer at SELFRIDGES — FACEGYM (2021-06 – 2023-06)

Worked within the fast-paced luxury environment of Selfridges, delivering personalised facial treatments and exceptional service to a diverse and high-profile clientele.

• Delivered personalised facial treatments while providing a consistently high standard of customer care.
• Built strong relationships with clients and confidently communicated treatment benefits, recommendations and aftercare.
• Managed busy appointment diaries and assisted with booking and scheduling.
• Provided detailed information to clients regarding treatments, services and available products.
• Worked closely with management and head office, maintaining accurate client records and completing administrative responsibilities.
• Trained new team members in facial deep-tissue massage techniques, facial anatomy and treatment protocols.
• Educated new therapists on the use of specialist treatment tools, including electrical muscle stimulation devices.
• Developed practical experience with advanced treatments including radio frequency and microneedling.
• Worked towards monthly sales and treatment targets within a highly commercial environment.
• Identified opportunities to increase treatment and product sales while ensuring recommendations were tailored to individual client needs.
• Maintained high standards of hygiene, presentation and professionalism expected within the Selfridges environment.
• Worked effectively as part of a busy team while remaining focused on delivering a personalised luxury experience.

Beauty Therapist at COWSHED SPA — ST MORITZ HOTEL (2018-11 – 2021-05)

Worked within a luxury hotel spa environment providing high-quality beauty and wellness treatments while supporting the wider operation of the spa.

• Delivered a range of facial and body treatments to luxury hotel and spa clientele.
• Developed extensive product knowledge through training with Cowshed, Jennifer Young and SkinCeuticals.
• Built strong knowledge of different skin types and conditions, allowing treatments and product recommendations to be tailored to individual clients.
• Provided clients with professional advice regarding skin and body care, treatment plans and homecare.
• Assisted with the daily organisation of the spa and worked closely with reception to coordinate bookings and client requirements.
• Supported the team with opening and closing procedures, cashing up and daily administration.
• Briefed therapists before shifts and helped ensure the team was prepared for the day's appointments.
• Completed treatment and product training with Gaia Skincare.
• Developed strong expertise in massage treatments, including hot stone massage, and gained experience with Swedish and other body treatments.
• Maintained consistently high standards of cleanliness, hygiene and presentation throughout the spa.
• Delivered a warm, professional and personalised service to clients in a luxury hospitality environment.

Beauty Therapist Apprentice at RETALLACK RESORT & SPA (2017-09 – 2018-11)

Completed a beauty therapy apprenticeship combining formal education with practical experience in a busy resort and spa environment.

• Delivered beauty and body treatments while developing professional experience with clients.
• Trained with leading spa brands including Elemis, Thalgo and Decléor.
• Developed practical experience in hot stone, Swedish, deep tissue and pregnancy massage.
• Performed body wraps, scrubs and other spa treatments.
• Developed confidence in client consultation and recommending appropriate treatments.
• Worked on spa reception, managing bookings, payments and telephone enquiries.
• Developed strong communication and customer service skills through daily interaction with clients.
• Maintained professional standards of hygiene, cleanliness and treatment-room preparation.

NVQ Level 3 Beauty Therapy Apprenticeship in Beauty Therapy – Truro College (2018)

Level 2 Diploma in Beauty Therapy in Beauty Therapy – Truro College (2017)

GCSEs – Newquay Tretherras (2016)