Salon Manager & Trainer at THE LIGHT SALON (2025-01 – Present)
Progressed into a management and training position following strong performance as a member of the salon team. Responsible for supporting the day-to-day operation of the salon while maintaining an exceptional level of service for clients.
- Oversee the daily running of the salon, ensuring smooth operations and consistently high standards of service.
- Manage and coordinate team rotas, staff schedules, appointments and daily staffing requirements.
- Support the team with the organisation of busy treatment diaries and ensure appointments are managed efficiently.
- Provide training, coaching and ongoing support to therapists and new team members, helping maintain consistent treatment and service standards.
- Train staff on treatments, products, protocols and the overall client journey.
- Act as a senior point of contact for clients, handling enquiries and ensuring a high level of personalised customer service.
- Build strong relationships with clients and contribute to client retention and repeat business.
- Support the team in achieving sales and treatment targets, identifying opportunities to recommend suitable treatments and products based on individual client needs.
- Assist with recruitment, onboarding and the integration of new members of staff.
- Support staff with day-to-day queries, performance and operational requirements.
- Maintain high standards of salon presentation, cleanliness, hygiene and health & safety.
- Assist with stock management, product requirements and ensuring the salon is appropriately prepared for daily operations.
- Deal confidently with client feedback and resolve issues professionally, protecting the reputation and standards of the business.
- Assist with opening and closing procedures and ensure the salon is fully prepared for trading.
- Lead by example in delivering a polished, warm and professional luxury client experience.
Beauty Therapist at THE LIGHT SALON (2024 – 2025-01)
Recruitment Consultant at RELY RECRUITMENT (2023-07 – 2024)
Worked within a prestigious Mayfair recruitment environment, specialising in recruitment for luxury retail and premium brands, including menswear, womenswear and high-end food and chocolate brands.
- Managed relationships with clients and candidates within the luxury retail sector.
- Sourced and identified suitable candidates according to individual client requirements and company culture.
- Reviewed and evaluated CVs and applications to assess suitability for vacancies.
- Conducted face-to-face interviews and candidate assessments.
- Attended client meetings and developed an understanding of their recruitment needs.
- Built and maintained professional relationships with clients to develop recruitment portfolios.
- Networked within the luxury retail sector to identify new business opportunities and strengthen existing relationships.
- Communicated confidently with candidates and clients by telephone, email and in person.
- Provided candidates with guidance throughout the recruitment process.
- Assisted with administrative duties, candidate records and general office operations.
- Worked within a fast-paced, target-driven environment requiring excellent organisation and communication skills.
- Developed strong knowledge of luxury customer service expectations and premium retail environments.
Face Trainer at SELFRIDGES — FACEGYM (2021-06 – 2023-06)
Worked within the fast-paced luxury environment of Selfridges, delivering personalised facial treatments and exceptional service to a diverse and high-profile clientele.
- Delivered personalised facial treatments while providing a consistently high standard of customer care.
- Built strong relationships with clients and confidently communicated treatment benefits, recommendations and aftercare.
- Managed busy appointment diaries and assisted with booking and scheduling.
- Provided detailed information to clients regarding treatments, services and available products.
- Worked closely with management and head office, maintaining accurate client records and completing administrative responsibilities.
- Trained new team members in facial deep-tissue massage techniques, facial anatomy and treatment protocols.
- Educated new therapists on the use of specialist treatment tools, including electrical muscle stimulation devices.
- Developed practical experience with advanced treatments including radio frequency and microneedling.
- Worked towards monthly sales and treatment targets within a highly commercial environment.
- Identified opportunities to increase treatment and product sales while ensuring recommendations were tailored to individual client needs.
- Maintained high standards of hygiene, presentation and professionalism expected within the Selfridges environment.
- Worked effectively as part of a busy team while remaining focused on delivering a personalised luxury experience.
Beauty Therapist at COWSHED SPA — ST MORITZ HOTEL (2018-11 – 2021-05)
Worked within a luxury hotel spa environment providing high-quality beauty and wellness treatments while supporting the wider operation of the spa.
- Delivered a range of facial and body treatments to luxury hotel and spa clientele.
- Developed extensive product knowledge through training with Cowshed, Jennifer Young and SkinCeuticals.
- Built strong knowledge of different skin types and conditions, allowing treatments and product recommendations to be tailored to individual clients.
- Provided clients with professional advice regarding skin and body care, treatment plans and homecare.
- Assisted with the daily organisation of the spa and worked closely with reception to coordinate bookings and client requirements.
- Supported the team with opening and closing procedures, cashing up and daily administration.
- Briefed therapists before shifts and helped ensure the team was prepared for the day's appointments.
- Completed treatment and product training with Gaia Skincare.
- Developed strong expertise in massage treatments, including hot stone massage, and gained experience with Swedish and other body treatments.
- Maintained consistently high standards of cleanliness, hygiene and presentation throughout the spa.
- Delivered a warm, professional and personalised service to clients in a luxury hospitality environment.
Beauty Therapist Apprentice at RETALLACK RESORT & SPA (2017-09 – 2018-11)
Completed a beauty therapy apprenticeship combining formal education with practical experience in a busy resort and spa environment.
- Delivered beauty and body treatments while developing professional experience with clients.
- Trained with leading spa brands including Elemis, Thalgo and Decléor.
- Developed practical experience in hot stone, Swedish, deep tissue and pregnancy massage.
- Performed body wraps, scrubs and other spa treatments.
- Developed confidence in client consultation and recommending appropriate treatments.
- Worked on spa reception, managing bookings, payments and telephone enquiries.
- Developed strong communication and customer service skills through daily interaction with clients.
- Maintained professional standards of hygiene, cleanliness and treatment-room preparation.
