Olivia Minett

I am a customer focused professional with extensive experience in the catering industry, including management and sales roles in fast paced, customer facing environments. Known for delivering excellent service, building strong client relationships and leading teams to maintain high operation standards. Alongside a strong hospitality and sales background, I also have professional experience in horse riding (competing in horse racing, British show jumping, eventing and dressage for clients) demonstrating discipline and a strong work ethic.

I am passionate about fitness, regularly attending a gym and training for a marathon, with a proactive mindset and the ability to thrive in high energy, performance driven settings. Overall being an adaptable, reliable and motivated individual to contribute positively to both team success and customer experience.

Supervisor - Starbucks - Rugby, Warwickshire

(2025-08)

I am required to supervise daily store operations, leading a team of baristas to deliver excellent customer service and maintain Starbucks brand standards.

• Managed shift schedules, delegated tasks, and ensured smooth workflow during busy periods
• Trained and supported new team members in beverage preparation, food safety, and customer engagement
• Handled cash management, till reconciliation, and end of shift reporting including ensuring all sales targets are met and achieving operational goals
• Maintained store cleanliness, stock levels and compliance with health and safety and audit regulations
• Resolved customer concerns professionally to ensure a positive store experience

Bartender - CV22 Cocktail Bar & Restaurant - Rugby, Warwickshire

(2025-01 - 2025-10)

I prepared and served a range of classic and signature cocktails while maintaining consistent presentation and quality, also organising parties and planned events that were held in the premises.

• Managed multiple tables and bar orders efficiently, ensuring timely service and a positive guest experience
• Maintained a strong product knowledge of beverages, cocktails, wine and menu items to assist customers with recommendations
• Ensured compliance with licensing laws, hygiene standards, and health and safety procedures
• Maintained cleanliness and organisation of the bar and dining areas, including stock rotation and restocking
• Worked collaboratively with bar and kitchen teams to maintain smooth service during busy periods

Catering Staff - Fawsley Hall Hotel & Wedding Venue - Daventry

(2025-04 - 2025-08)

I provided professional catering service at wedding events, ensuring a high standard of hospitality for a large group of guests.

• Assisted with event set up, including table arrangements, food stations etc.
• Maintained cleanliness and organisation, coordinated with event managers, kitchen, bar and all front of house staff to ensure a smooth and timely service
• Worked effectively as a team in a fast paced, high pressure, event environment
• Managed guests professionally, ensuring a positive and memorable dining experience

Sales Assistant - Steffans Jewellers - Market Harborough, Leicestershire

(2024-10 - 2025-01)

I provided personalised customer service, assisting customers with selecting jewellery such as rings, necklaces, watches and custom pieces, offering product knowledge on materials, styles and care.

• Managed sales transactions, including cash, card payments and point of sales transactions, while maintaining accurate till records
• Managed stock control, including inventory checks, product displays and restocking high value items
• Maintained visual merchandising to present jewellery attractively and securely in display cases
• Built customer relationships and repeat business through friendly and knowledgeable service
• Assisted with online listings and social media promotion for selected products, expanding experience with marketing

Horse Racing Jockey - Thornby - Thornby, Northamptonshire

(2024-06 - 2024-12)

I rode and exercised racehorses in daily training, maintaining peak fitness and performance standards.

• Followed strict health, safety and racing regulations while handling high value thoroughbreds
• Worked closely with trainers and stable staff to monitor horse condition, behaviour and training progress
• Demonstrated excellent balance, fitness and weight management to meet racing requirement
• Assisted with stable duties, including grooming, tacking up, cooling down horses, mucking out and general yard maintenance
• Built strong teamwork and communication with trainers, grooms and veterinary staff
• Maintained discipline with early morning work schedules, long physically demanding days in a fast paced, high pressure environment

A Levels - Geography - Guilsborough Academy A Levels - Sociology - Guilsborough Academy A Levels - English Literature - Guilsborough Academy