Olivia Mockridge

My current role ensures I investigate customer complaints to ensure that each customer gets the best outcome possible. This role is computer based and ensures that I have great time management skills. I also take and make calls to customers ensuring I have excellent customer service skills.

Complaints Handler - Abbey Santander - Liverpool, Merseyside

(2023-07)

My current role ensures I investigate customer complaints to ensure that each customer gets the best outcome possible. This role is computer based and ensures that I have great time management skills. I also take and make calls to customers ensuring I have excellent customer service skills.

Shift Manager - McDonald's - Liverpool

(2017-05)

In this job I have a number of responsibilities which includes handling the safe and the till money and also opening up the store. As a shift manager I still get involved with training up new staff and running the shift myself

Waitress - The Chancery Resteraunt - Liverpool, Merseyside

(2016-01 - 2016-10)

This job helped me gain a lot of social skills and helped me gain confidence in talking to customers and dealing with problems that customers have without them getting stressed out or angry

Glass Collector/Bar Staff - The Sandon Pub - Liverpool, Merseyside

(2016-04 - 2016-09)

This job was during Liverpool match days which meant that the place was extremely busy and this job showed me that I am able to work under pressure and in very fast-paced environments

Certificate of Higher Education - Primary Education with QTS - Liverpool Hope University (2019-09 - 2022-08)