Olivia O'Sullivan

Friendly and customer-focused professional with over five years of experience in customer service, sales, and administration. Confident communicating with people from all backgrounds, building strong relationships, and delivering excellent service in fast-paced environments. Reliable, approachable, and adaptable, with a positive attitude and strong work ethic.

I am now looking for a part-time role where I can use my communication skills, customer-focused approach, and enthusiasm to make a positive contribution while continuing to develop my skills and experience.

Digital Marketing Consultant - InfoServe

(2025-02)

• Speak with over 150 customers each day, understanding their needs and recommending suitable solutions.
• Build strong customer relationships through clear communication and excellent service.
• Consistently exceed individual sales targets in a fast-paced, target-driven environment.
• Handle customer objections professionally while maintaining a positive experience.
• Maintain accurate customer records using CRM software.
• Awarded Top Performer from a team of over 250 employees.
• Closed sales worth £20,000, £15,000 and £25,000 within my first three months.

Sales Executive - Trinity Insurance

(2024-11 - 2025-02)

• Assisted customers in selecting suitable insurance products based on their individual needs.
• Managed quotations, renewals, policy changes and customer enquiries.
• Built long-term relationships through excellent customer service.
• Worked successfully to daily sales and performance targets.
• Maintained accurate records and ensured compliance with company procedures.
• Averaged 80 outbound customer calls per day.
• Brought in at least three new customers daily.
• Progressed to independently managing the full sales process within two months.

Legal Onboarding Administrator - Veritas Solicitors

(2024-01 - 2024-11)

• Acted as the first point of contact for clients, delivering professional and empathetic customer service.
• Managed confidential information accurately using Proclaim case management software.
• Assisted with compliance checks, inbox management and administrative duties.
• Worked efficiently while maintaining excellent attention to detail.

Account Manager - HSS Hire

(2022-05 - 2024-01)

• Managed relationships with more than 70 customer accounts.
• Responded to customer enquiries and resolved issues efficiently.
• Worked closely with internal teams to deliver excellent service.
• Identified opportunities to grow accounts while maintaining high customer satisfaction.
• Consistently exceeded KPIs for over six months.
• Won new business through proactive customer engagement.
• Achieved month-on-month growth across the majority of managed accounts.

Digital Marketer / Business Developer - Different Gravy Digital

(2020-01 - 2021-11)

• Built relationships with prospective clients through networking and customer outreach.
• Managed marketing campaigns and customer communications.
• Created engaging promotional content and supported business growth.

A Levels - Xaverian College (2017 - 2019)

GCSEs - St Paul's Catholic High School (2010 - 2015)