Olufemi Ojo

Senior Business Analyst with 10+ years' experience delivering change across technology-driven programmes within regulated financial services and client-facing consultancy engagements. Runs structured sessions with senior stakeholders across business and technology functions to surface and shape requirements, turning uncertain, ambiguous problems into user stories and acceptance criteria a delivery team can build from with confidence. Maps how a business operates today and how it should operate in future, using recognised process-modelling notation, and takes ownership of the requirements backlog from first principles through to go-live, maintaining a clear line of sight between business objective and what is ultimately delivered and tested.

Assesses the feasibility and business impact of proposed changes to inform programme-level decisions, identifying risk, dependency and scope concerns before they affect delivery. Adapts comfortably between Agile and Waterfall delivery approaches, applying whichever discipline best suits the programme at hand. Works alongside QA colleagues and end users to plan and execute user acceptance testing that confirms delivered solutions meet business intent, and maintains an active interest in how AI-assisted tooling is reshaping requirements analysis and documentation practice.

Senior Business Analyst at Themis International Services Ltd (2023-11 – Present)

• Lead requirements elicitation and analysis across Themis's multi-tenant B2B SaaS platform for KYC/AML client onboarding and due-diligence, engaging compliance, product and engineering stakeholders through the full analysis lifecycle from discovery to delivery.
• Run workshops and facilitated sessions to surface business problems and translate them into scoped requirements, user stories and acceptance criteria for development and QA teams.
• Conduct impact analysis on proposed changes to the client onboarding journey, flagging risk to operations and existing systems before work enters delivery.
• Develop business cases for proposed system and process changes, setting out benefits, costs and options to support stakeholder investment decisions.
• Participate in daily stand-ups and Agile ceremonies — sprint planning, reviews, retrospectives and backlog refinement — while maintaining clear project documentation and status reporting to keep delivery aligned with product goals and sprint commitments.
• Act as the functional bridge between business stakeholders and engineering, including working with Salesforce developers to integrate KYC screening and ongoing monitoring capabilities via APIs, building working knowledge of the underlying JSON/XML data structures.
• Guide the rollout of new systems and processes, including training and post-implementation reviews to confirm delivery lands the intended outcomes, and mentor other business analysts on requirements standards and Agile practice.
• Coordinate user acceptance testing and defect resolution for system integrations ahead of deployment, catching issues before they reach production.

Business Analyst — Digital Consultancy at Digital Echoes Ltd (2022-11 – 2023-10)

• Ran GAP analysis using BPMN process models to map current- and future-state business processes, identifying improvement opportunities and building stakeholder consensus on the preferred solution.
• Engaged directly with client stakeholders across multiple concurrent engagements, and supported pre-sales and proposal activity by helping shape prospective clients' problems into early solution outlines.
• Managed and prioritised the Jira backlog, breaking strategic initiatives into epics and user stories that gave development teams a clear line from business goal to sprint task.
• Worked directly with stakeholders to scope change requests and assess downstream impact before committing them to the backlog.
• Took part in daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives and UAT, keeping delivery aligned with sprint goals.

Business Analyst at Guaranty Trust Bank Ltd (2016-07 – 2021-09)

• Gathered and documented business requirements with cross-functional teams, applying Target Operating Model (TOM) principles to streamline processes, improve customer retention and ensure alignment with governance and data-management standards.
• Applied SWOT and MOST analysis to structure reviews of business processes and strategic initiatives, sharpening recommendations on priorities and fit with organisational objectives.
• Identified opportunities to improve process efficiency through automation, standardisation and removal of redundant steps, then implemented the changes.
• Ran workshops, interviews and stakeholder sessions to gather requirements for the bank's e-channel platforms, translating them into agile user stories and Gherkin-format acceptance criteria that met INVEST standards.
• Mapped stakeholders and tailored engagement plans to keep senior stakeholders across operational and technical teams informed and aligned throughout delivery.
• Conducted impact assessments of proposed process changes ahead of go-live, giving decision-makers clear, actionable recommendations on risk to operations and systems.
• Identified risks tied to proposed changes early and built mitigation into the delivery process, improving the end-to-end user journey and experience.

KYC/AML Analyst at Guaranty Trust Bank Ltd (2012-02 – 2016-07)

• Managed end-to-end client onboarding, assessing risk and applying the right level of due diligence (KYC/CDD/EDD) in line with AML regulations and regional requirements.
• Ran sanctions screening, PEP checks and adverse media screening on new and existing clients to flag risk before onboarding was completed.
• Closed gaps identified during case reviews, bringing client records up to current KYC standards.

MSc in Digital Business and Management – University of East Anglia

BSc in Business Administration – Ahmadu Bello University