Oluwafemi Agbato

I am a motivated and technically proficient IT professional with a strong passion for technology and problem-solving. I have hands-on experience in troubleshooting hardware and software issues, providing end-user support, and maintaining IT systems. I am eager to bring my skills and dedication to a dynamic and fast-paced environment as an IT Technician.

My solid foundation in IT, built through both formal education and practical experience, has equipped me with the ability to diagnose technical faults, configure and maintain networks, and ensure data security. I take pride in simplifying complex technical issues for users, delivering excellent customer service to individuals with varying levels of technical expertise. I am known for my calm, professional approach, especially when working under pressure to resolve urgent issues.

In my previous role as a System Administrator at Eterna Plc, I was responsible for installing and upgrading IT systems, managing hardware repairs, and supporting a wide range of software applications. I also gained valuable experience in Active Directory, Office 365, and remote desktop support, enhancing my ability to manage user accounts and resolve technical issues efficiently.

Committed to continuous learning, I actively stay updated with emerging technologies to ensure I can meet evolving IT demands. I am now seeking an opportunity to apply my technical skills, dedication, and problem-solving abilities to support and strengthen an organization’s IT infrastructure while contributing to operational efficiency and providing high-quality user support.

Empowering Learning, London — Teaching Assistant

Jan 2024 – Present

• Support lesson planning, preparation, and delivery of targeted instruction for students with varying needs.
• Assist with personal care, mobility, and medical needs in line with student care plans.
• Promote positive classroom behavior and provide one-on-one support to enhance learning outcomes.
• Utilize technology to support learning and encourage social and emotional development.

March 2022 – Oct 2023

• Installed and maintained IT infrastructure, including hardware, software, and networks.
• Provided end-user IT support, troubleshooting issues, and managing system upgrades and maintenance.
• Oversaw security protocols, data backup, and recovery processes.
• Managed IT asset inventory and software licensing while conducting IT security training for staff.

Sep 2018 – Feb 2022

• Set up, monitored, and maintained IT systems, ensuring optimal performance.
• Provided responsive technical support and resolved system/network issues.
• Conducted hardware repairs and replacements, documented procedures, and managed user accounts.
• Tested and evaluated new technologies for organizational use.

Aug 2015 – Aug 2018

• Installed and configured hardware and software to support business operations.
• Monitored IT systems and guided users in troubleshooting technical issues.
• Performed routine hardware maintenance and ensured system reliability.
• Created technical documentation and managed user accounts and safety checks.

Dec 2010 – June 2011

• Installed, configured, and maintained operating systems and applications.
• Monitored infrastructure and led system development processes.
• Developed and maintained technical documentation for system management.

Dec 2001 – Dec 2010

• Managed company IT systems, ensuring network and system efficiency.
• Collaborated with vendors and IT staff to resolve technical issues.
• Monitored application performance and optimized network connectivity.
• Stayed updated on technology trends to anticipate and implement improvements.

Masters in Cybersecurity Technology, Northumbria University, London Campus 2024 ❖ Bachelor of Science (B.Sc.) Sociology -, University of Lagos 2010 PROFESSIONAL TRAINING & CERTIFICATIONS ❖ Masters Computer Training Centre (Computer Engineering) December 2000- May 2001 ❖ Daystar Skill acquisition Programme (Web design) December 2010 ❖ Coursera, Technical Support Fundamentals (IT Support Professional Certificate) June 2021 to Jan 2022.