Oluwafunmibi Adebanjo

Dedicated Customer service Advisor with over 5 years' experience supporting customers across call center, travel, and service-based environments. Highly skilled in handling high call and emails in volumes, resolving complaints, and delivering efficient, customer-focused solutions. Experienced in using CRM systems, maintaining accurate records, and working to KPIs and service-level agreements. Known for clear communication, empathy, and a strong team ethic.

Customer Service Advisor - Travel Chapter

(2025-05)

• Handled a high volume of inbound and outbound calls and emails while consistently meeting performance targets.
• Manage customer enquiries and cases using Salesforce, ensuring accurate records and prompt follow-ups.
• Investigate, resolve guest complaints and resolving cases in line with service standards.
• Escalate complex issues to relevant teams while maintaining ownership of cases.
• Support customers with bookings, availability checks, and account registration through multiple company applications.
• Capture and share customer feedback to support service improvements.

Customer service advisor - O&A Advertising

(2023-01 - 2025-01)

• Delivered professional and empathetic service, achieving over 75 positive customer reviews.
• Resolved enquiries efficiently in line with company procedures.
• Worked collaboratively within a fast-paced team environment.

Customer service advisor - Area Hints

(2021-01 - 2022-12)

• Logged customer interactions accurately within secure systems.
• Applied effective communication skills to retain customers and reduce cancellations.
• De-escalated complaints using structured problem-solving techniques.

Customer Service Representative - She-Lar Cakes

(2019-07 - 2020-12)

• Provided end-to-end customer support, achieving consistent 5-star satisfaction ratings.
• Resolved complaints and order issues with a 93% successful resolution rate.
• Gave accurate product and service information across phone and digital channels.
• Identified recurring issues and supported improvements to delivery processes.

MSc - Business and Management - University of East Anglia

BSc - Food Science and Technology - Bowen University (2017)