Customer Experience/Strategy/Data Analyst
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I am a dedicated and results-oriented professional with over 5 years of experience in Customer Experience, Strategy, and Data Analysis. My expertise lies in understanding customer behaviors, leveraging data to drive actionable insights, and crafting strategies that enhance customer satisfaction and loyalty.
Throughout my career, I have successfully led initiatives that improved customer journeys, increased retention rates, and optimized business processes. I am skilled in analyzing complex data sets, developing predictive models, and presenting insights to stakeholders in a clear and impactful manner.
My ability to collaborate across departments and translate data into meaningful strategies has enabled me to drive measurable improvements in customer engagement and business performance. I am passionate about using data to tell stories that resonate with both customers and business leaders, and I thrive in dynamic environments where I can continuously learn and apply new techniques.
I am committed to staying ahead of industry trends and technologies to ensure that I deliver innovative and effective solutions. My goal is to continue leveraging my analytical skills and strategic mindset to create exceptional customer experiences and drive business growth.
I am a Data Scientist with over five years of professional experience, specializing in data analysis, market research, and strategic initiatives. My expertise spans across various roles where I have leveraged advanced data analytics, machine learning, and artificial intelligence techniques to drive business growth, enhance customer experiences, and optimize operations.
Service Measurement Officer at Sterling Bank: Developed interactive dashboards using Power BI, improved data quality and integrity, and provided actionable insights that led to enhanced service resolution times and customer satisfaction.
Strategy and Data Analytics Officer at Tangerine Africa: Collaborated with business leaders to develop AI-driven strategies, drove revenue growth through market analysis, and ensured data privacy compliance with GDPR regulations.
Customer Relationship Officer at Tangerine Africa: Enhanced CRM systems through data analytics, improved customer retention, and optimized business strategies using predictive tools.
Customer Care Consultant at U-Connect/Stanbic IBTC: Utilized data insights to enhance customer journey experiences across digital platforms and implemented data-driven marketing strategies.
Intern at Lagos State Ifako Ijaiye Local Government: Engaged in financial data analysis, optimized financial workflows, and implemented digital documentation systems.
I am proficient in various data analysis tools and programming languages, including Python, R, SQL, and Power BI. I have also completed a range of data science projects and hold certifications in data analytics and personnel management.
MSc Data Science and Artificial Intelligence
University of Hull, Hull, United Kingdom | Jan 2023 - Jan 2024
Focused on Machine Learning (ML) Algorithms, Deep Learning, Predictive Analytics, and Natural Language Processing (NLP).
Thesis: "Product and Business Performance Evaluation Based on Customer Reviews: Natural Language Processing and Machine Learning (Amazon & eBay)."
University of Lagos, Akoka, Lagos State | Sep 2010 - Dec 2014
Studied economic trends with a focus on time-series analysis.
Thesis: "Predicting Economic Trends in Nigeria Using Time-Series Analysis."
