Oluwatoyin Ariyo

I have a Computer Science Bachelors degree where I got a 2:1 and have skills in helpdesk support, working with CMS like WordPress, and deploying machine learning models to create chatbots.

Mobrite (Remote/Hybrid Role) Mar. 2021 – Aug. 2022

IT Support & Web Administrator

• Administered NetworthPick’s WordPress CMS, managing user onboarding/offboarding, content scheduling, and staging during a theme migration. 
• Designed and maintained client websites using Elementor; configured SEO using Yoast and Rank Math. 
• Created self-service technical documentation, reducing helpdesk tickets by 30%.
• Provided remote technical support and trained staff on CMS usage. 

Technical Support

• Configured and managed AV systems including projection equipment, audio systems, and presentation software.
• Provided comprehensive technical support for Windows and macOS systems, including software updates and malware removal.
• Trained and supported team members on software systems.
• Demonstrated excellent organisational skills in managing technical resources and schedules.

IM&T Helpdesk Support

• Achieved 95% resolution rate for helpdesk tickets through systematic troubleshooting approaches.
• Diagnosed and repaired hardware issues for printers, scanners and peripheral devices. 
• Gained experience with Azure and Active Directory.

Computer Science Bachelors degree (2:1) from University of Westminster