Omaima Baisari

Business Management professional with experience across business development, sales, customer service, administration and client-facing roles in the UK, Italy and Morocco. Experienced as a Business Specialist with Nipro Medical, with additional estate agency, university administration and retail experience. Strong communication, relationship-building, organisation, problem-solving and commercial support skills.

Business Specialist at Nipro Medical (2025-01 – 2026-04)

• Supported business development and day-to-day commercial operations in a medical business environment.
• Built and maintained relationships with clients, stakeholders and business contacts.
• Identified business opportunities and supported commercial relationship development through proactive outreach and follow-up.
• Assisted with sales activities, client enquiries and follow-up, ensuring customer needs were addressed efficiently.
• Coordinated information between internal teams and external stakeholders to support smooth business activity.
• Prepared and organised business information and administrative tasks with accuracy and attention to detail.
• Applied communication, negotiation and problem-solving skills across client and business requirements.
• Supported customer service, commercial coordination and relationship development to contribute to business objectives.

Real Estate Agent at Tecnocasa (2024-03 – 2024-12)

• Supported property sales and lettings activities with prospective buyers, sellers and clients.
• Managed enquiries, arranged appointments and maintained communication throughout the property process.
• Developed client relationships by understanding requirements and providing relevant property options.
• Supported property viewings and provided information to help clients progress decisions.
• Followed up with leads and prospective clients to maintain engagement and conversion opportunities.
• Used organisation, negotiation and communication skills in a fast-paced, target-oriented environment.

Sales Advisor at Zara (2022 – 2023)

• Provided customer-focused sales support and helped customers select products suited to their needs.
• Used active listening, communication, upselling and cross-selling skills while maintaining a positive customer experience.
• Worked effectively as part of a busy retail team with strong organisation and time management.

Student Recruitment Ambassador at Brunel University London (2021 – 2022)

• Promoted Brunel University to prospective students through campus tours and presentations.

Receptionist at Brunel University London (2021 – 2022)

• Greeted university guests and acted as the first point of contact for visitors.
• Resolved issues including parking tickets and room access using practical problem-solving skills.
• Demonstrated strong organisation during busy periods, including 20 graduation ceremonies for approximately 7,000 graduates.
• Communicated in writing and verbally with the Vice Chancellor and senior university management.

Student Course Representative at Brunel University London (2020 – 2023)

• Liaised between students and senior university managers, communicating student opinions, needs and concerns.
• Encouraged students to attend guest talks and extracurricular university events.

Humanitarian Management & Aid Worker at Vimik Marketing SRL (2018 – 2019)

• Supported humanitarian organisations by helping to provide supporters.
• Managed teamwork across different cities and coordinated activities effectively.

BSc in Business & Management (Entrepreneurship & Innovation) – Brunel University London

Higher Italian Diploma in Foreign Languages – Italian, English, French & Spanish – Liceo Tommaso Gargallo