Omaima Tariq

Experienced Customer Service and Administration professional with extensive public-sector, healthcare, and office administration experience. Skilled in customer support, tax operations, case handling, data management, records administration, and stakeholder communication. Highly organised, adaptable, and proficient in Microsoft Office applications, with a strong track record of delivering excellent customer service, resolving complex queries, and working effectively in fast-paced environments.

Personal Tax Operations & Customer Service Advisor - HM Revenue & Customs (HMRC)

(2021-07)

• Provide customer support across personal and business tax enquiries via telephone and webchat.
• Resolve complex customer queries, complaints, appeals, and tax-related issues efficiently and professionally.
• Process tax returns, P11D forms, grants, payments, and customer records accurately across multiple systems.
• Support customers with tax payments, penalties, interest calculations, and filing obligations.
• Handle inbound debt management enquiries and payment collections.
• Maintain accurate records using systems including PAYE, SAP, IDMS, DMS, and Fuse.
• Apply legislation, guidance, and departmental procedures to make informed decisions on customer cases.

Occupational Health Administrator - New Cross Hospital

(2021-01 - 2021-07)

• Processed health assessments, management referrals, and appointment requests.
• Managed a shared mailbox, responding to queries and coordinating administrative actions.
• Booked appointments and telephone consultations for Occupational Health services.
• Maintained accurate patient records through scanning, coding, and data processing.
• Supported clinicians by managing duty nurse requests and appointment recalls.
• Provided general administrative support in a busy healthcare environment.

Recruitment & Learning and Development Work Experience - Walsall Manor Hospital

(2020-01 - 2020-12)

• Supported recruitment administration including application processing and employment checks.
• Followed up references and maintained recruitment records on Trac.
• Prepared induction materials and assisted with document management.
• Completed training in first aid, fire safety, safeguarding, infection control, confidentiality, equality and diversity, and health and safety.

Office Administrator / Customer Service Assistant - Top Line Taxi Base

(2017-01 - 2019-12)

• Managed incoming calls and coordinated bookings between customers and drivers.
• Maintained accurate records, job sheets, and payment information using Excel.
• Delivered excellent customer service and resolved customer enquiries.
• Supported general office administration and maintained effective customer relationships.

Student Campus Tour Helper - University of Wolverhampton

(2017-01 - 2017-12)

• Welcomed prospective students and parents during open day events.
• Provided campus and accommodation tours and answered visitor enquiries.
• Supported application-related activities and visitor engagement.

Retail Assistant - BHS

(2015-01 - 2016-12)

• Supported stock management, merchandising, and customer service activities.
• Operated tills and assisted with customer enquiries and complaints.
• Maintained store presentation and housekeeping standards.

BA (Hons) - Business Management (Human Resources) - University of Wolverhampton (2015-01 - 2019-12)