Omair Rehan

Front Office and Night Audit professional with experience in luxury 5-star hotels and branded UK hospitality environments. Skilled in Front Office Operations, Night Audit, Opera Cloud PMS, Guest Relations, Financial Reconciliation, and Service Recovery. Experienced in managing overnight hotel operations independently, supporting VIP and international guests.

Professional with hands-on experience across night operations, front office, reservations, and hotel finance, combined with a strong background in customer relationship management, cash handling, and regulatory compliance gained across banking, financial services, and administrative roles. Proven ability to deliver high standards of guest service, resolve complaints professionally, manage overnight hotel operations independently, and maintain accurate financial and guest records. Skilled at coordinating with cross-functional teams, upholding health, safety, and security standards, and building strong client relationships.

Currently seeking a hospitality role where strong service orientation, attention to detail, and financial and operational discipline can contribute to an exceptional guest experience and smooth day-to-day operations.

Night Team Member (Appointed Person) - Premier Inn Hotel - Botley, Oxford, UK

(2025-05)

Held sole responsibility for the safe, secure, and efficient overnight operation of the hotel as the appointed person on duty, acting as the senior point of contact for guests and staff.

• Delivered night reception and guest service duties including check-ins/check-outs, reservations, and professional handling of guest queries and complaints.
• Carried out nightly audits, cash handling, and end-of-day financial reconciliations with 100% accuracy, ensuring guest billing and hotel accounts balanced correctly each morning.
• Upheld hotel security and safety compliance during night shifts, including fire safety checks, emergency procedures, and lone-working protocols.
• Coordinated with housekeeping and maintenance teams to ensure the hotel was guest-ready for morning operations.

Night Supervisor - Old Parsonage Hotel - Oxford, UK

(2025-06 - 2025-12)

• Managing front desk and overnight reception operations, including guest check-ins/check-outs, reservations, and concierge support.
• Delivering high-quality customer service by handling guest requests, complaints, and enquiries professionally and efficiently.
• Conducting nightly financial reconciliations, cash handling, and audit procedures to ensure accurate reporting.
• Maintaining hotel security and safety standards during night operations, including monitoring access and emergency procedures.
• Coordinating with housekeeping, maintenance, and management teams to ensure smooth daily operations and guest satisfaction.
• Developing strong communication, multitasking, problem-solving, and hospitality management skills in a fast-paced luxury hotel environment.
• Conducting nightly financial reconciliations, GST calculations and reporting support, cash handling, and cash audit procedures to ensure accurate financial reporting and compliance.

Accounts & Finance Officer - Stratford Hotel - London, UK

(2021-05 - 2021-10)

• Managed hotel accounts payable and receivable for 100+ monthly invoices, ensuring timely reconciliation and supplier and guest payments.
• Prepared payroll for a 50+ strong hotel team, ensuring compliance with tax and statutory requirements.
• Produced monthly financial reports and reconciliations including financial statements, debtor listings, and hotel revenue summaries to support management decision-making.
• Reviewed the general ledger, guest ledger, and deposit ledger for accuracy, ensuring guest folios and hotel accounts were correctly maintained.
• Monitored daily postings, payments, revenues, and guest balance reports, working closely with front office and reservations.

Hospitality General Assistant - Gather & Gather (OXFORD BROOKES UNIVERSITY) - Oxford, UK

(2025-06 - 2026-07)

• Delivered high-quality food and beverage service in a fast-paced corporate and hospitality environment.
• Provided excellent customer service, ensuring a positive dining experience for guests and clients.
• Operated the till and processed cash and card transactions accurately.
• Assisted with food preparation, replenishment of service counters, and maintaining food presentation standards.
• Followed food hygiene, health and safety, and HACCP procedures at all times.
• Worked collaboratively with kitchen and front-of-house teams to ensure efficient service during busy periods.
• Managed stock replenishment and supported inventory checks to minimize waste.
• Responded professionally to customer enquiries and resolved issues promptly.
• Demonstrated flexibility by working across multiple catering locations and events as required.

MSc - Finance - Oxford Brookes University (2024 - 2025)

Diploma - Business Administration - Brunel University London (2021 - 2022)

BSc - Accounting & Finance - London School of Economics (University of London) (2018 - 2018)

A-Levels - Mathematics, Economics, Urdu - University of Cambridge (2012 - 2012)

O-Levels - University of Cambridge (2010 - 2010)