Customer Service & HR Leader
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Versatile professional with 5+ years of expertise in customer service leadership, HR management, and aviation operations. Passionate about fostering inclusive workplaces, optimizing team performance, and driving operational efficiency across industries.
Key Skills & Achievements:
Leadership: Supervised teams of 15+ members at Ryanair, ensuring 100% compliance with safety protocols and enhancing customer satisfaction.
HR Strategy: Reduced time-to-hire by 20% and recruitment costs by £10K annually as an HR Manager at RPP Express Inc.
Freelance Talent Acquisition: Built client talent pipelines using SEO/LinkedIn campaigns, improving candidate engagement by 40%.
Technical Proficiency: CRM systems, Microsoft Office, LinkedIn Talent, and BambooHR.
Creating collaborative, high-performance teams.
Solving complex operational challenges.
Delivering exceptional client and customer experiences.
Dynamic professional with 5+ years of cross-industry expertise in aviation, HR, and customer service. As a Junior Cabin Supervisor at Ryanair, I led teams of 15+ crew members, ensuring 100% compliance with safety protocols and delivering exceptional in-flight customer experiences. Previously, as an HR Manager at RPP Express Inc., I streamlined recruitment workflows, reduced hiring costs by £10K annually, and improved employee retention by 25%.
My tenure as a Customer Service Agent at Facebook (via Majorel) involved resolving 200+ weekly client inquiries and mentoring new hires to boost team KPIs. Currently, I freelance as a Talent Acquisition Strategist, leveraging SEO and LinkedIn campaigns to build talent pipelines for clients like Skywing Careers Ltd.
English Studies | Faculty of Human Sciences BENMSIK, Casablanca (2019–2020): Focused on linguistics, cultural studies, and cross-cultural communication, with a thesis on multicultural team dynamics.
Baccalaureate in Human Sciences | Khadija Oum Almouminine High School, Casablanca (2020–2023): Graduated in the top 10% of my cohort, specializing in philosophy, history, and social sciences. Led student council initiatives, organizing large-scale events for 500+ attendees annually.
