Sales Agent - Concentrix (Vodafone)
(2021-01)
- Handle a high volume of customer calls for Vodafone, providing professional and efficient support and resolving a wide range of customer queries.
- Work confidently across multiple computer systems and digital platforms simultaneously to access information, process requests and update records accurately.
- Communicate clearly and professionally with a wide range of customers, adapting my approach to different needs and situations.
- Handle confidential customer information responsibly and follow company procedures and data-protection requirements.
- Work effectively in a busy, target-driven environment, prioritising tasks while maintaining a high standard of customer service.
- Use problem-solving skills to investigate issues, provide appropriate solutions and escalate matters when required.
- Work collaboratively with colleagues and other teams to resolve complex queries and support efficient day-to-day operations.
University placement experience - Tinsley Meadows Primary School
(2019-10 - 2019-12)
- Supported classroom activities and day-to-day classroom duties.
- Worked 1:1 with Year 2 pupils, providing encouragement and learning support.
- Supported pupils with phonics and contributed to their learning and development.
- Assisted staff with school trips and activities.
CC33 – Utility Advisor - Nabuh Energy
(2019-05 - 2019-09)
- Handled outbound calls and customer service inbound calls.
- Provided professional customer service and responded to customer queries.
- Generated sales and worked towards performance targets.
Work Placement - St Theresa's Catholic Primary School
(2017-02 - 2017-04)
- Worked with Year 6 pupils in a classroom setting.
- Supported pupils on a 1:1 basis and during group learning activities.
- Assisted with general day-to-day classroom duties.
- Supported pupils with additional/special educational needs.
Sales Assistant - MAC Cosmetics - Meadowhall
(2016-10 - 2017-01)
- Provided professional customer service and advice on cosmetics and products.
- Worked towards and achieved sales targets.
- Operated the till and processed customer transactions accurately.
- Opened store accounts and supported customers with account applications.
- Maintained high standards of shop-floor presentation and housekeeping.
Sales Advisor - Debenhams Sheffield
(2014-08 - 2016-07)
- Operated tills and processed customer transactions accurately.
- Assisted customers with opening store accounts.
- Provided friendly and professional customer service in a busy retail environment.
