Bar Café Team Member - Travel Lodge Hotels London - London, United Kingdom
(2024-08)
- Attending to customers over the till and taking orders and enquiries
- Assisted in serving food from the bar and restaurant
- Assisted in payment processing and followed cash handling procedures
- Handled deliveries and replenishment of stock in the store room
- Worked closely with other team members, kitchen colleagues and housekeeping teams to ensure a smooth operation of the hotel
Customer Service Adviser - 3ribe - London, United Kingdom
(2023-01 - 2025-09)
- Handled customer enquiries via phone, email and chat, providing clear, friendly and timely support.
- Logged and tracked support tickets in the CRM, ensured accurate case notes and proper escalation.
- Coordinated with technical and billing teams to resolve complex customer issues and follow up until closure
- Prepared regular customer service reports for management, highlighting trends and recurrent issues.
- Created and maintained an up-to-date knowledge of company products and services so as to effectively respond to client inquiries.
- Reach out to out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback.
- Prepared regular customer service reports for management highlighting trends and recurrent issues.
Admin Officer - Modeebribills
(2021-08 - 2022-12)
- Scheduling meetings and setting agendas for the project team
- Reporting on project progress, mitigating risks and solving issues
- Providing project support for the delivery of key milestones relating to workstreams
- Quality assurance and collating data, auditing, or compliance checks
- Assists in taking minutes during meetings
